Experience

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  Various non profit organizations

  Jan 1987 - Jan 2003

  Service delivery and management

  Starting as a volunteer after college and working my way up the management ladder - in hostels, drop-in centres, children's homes, needle-exchanges, drug rehabs, therapeutic communities, English Language teaching, adult literacy projects, and supported housing - eventually providing leadership to two teams in a residential setting which had been demoralised by previous management and turning around performance in the process.Worked with street homeless during the first Rough Sleepers Initiative.Took part in a USA exchange programme in 1990.Trade Union shop steward for 2 years 93-95.Helped establish the Horseferry Road Project (HRP) as a post-rehab scheme in central London achieving solid results, late 90s.Piloted internal organisational quality review during preparation for Supporting People funding 2003. Then decamped from front line delivery to work for national charity linking residential support to learning opportunities for young people. Show less

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  Foyer federation

  Jan 2004 - Oct 2009

  Head of network support & development

  Member of Senior Management Team after joining the UK-wide organisation to work on quality assessment processes and then enhancing the membership offer, reporting to CEO and the Board. Led a team supporting Accreditation and service development through a period of growth and expanding influence during which membership and the number of accredited Foyers achieved greatest reach, providing a strong platform for delivering several programmes to Foyer services nationally and abroad. Edited and produced reports, publications and funding applications, and developed wider engagement in the Foyer network. Became lead consultant on quality assurance for the piloting and early implementation of initiatives and from that role extended into freelance activities with other agencies. Show less

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  Interface development agency

  Oct 2009 - now

  Director

  Key Roles:-Assessor for a number of quality standards in the statutory education and voluntary sector, including:-Registered matrix AssessorService Excellence StandardIQTrusted Charities (formerly PQASSO) - verifierIndependent Consultant - working with a variety of organisations, from national housing associations to community-based services, in a range of capacities to assist organisational development.In my work I'm committed to what our strapline says: Collaboration-Inclusion-Solution as the way forwards in trying to use enterprise to make a positive difference to social justice, and improve the relationship between service and user on a more equitable basis. In essence my values are to ensure that the wellbeing, rights & responsibilities of clients are ensured; that staff are fully involved and consulted over all matters relating to their work; and that management is held accountable by a transparent process of governance.- how to develop quality and demonstrate improvements- how to establish measures for service outcomes- how to manage staff input and encourage inclusion- how to embed continuous improvement in a management approach Show less

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  Interface development - 'enterprise for social justice'

  Mar 2019 - now

  Director

  Key Roles:-Assessor for a number of quality standards in the statutory education, social enterprise and voluntary sector, including:-Trusted Standards (formerly PQASSO) + QA Verifier, team leader and quality development trainerRegistered Matrix Standard Practitioner + QA Reviewer (Dept of Education)Independent Living Standards assessor - EroshIndependent Consultant - working with a variety of organisations, from national housing associations to community-based services, in a range of capacities to assist organisational development. Generic advice provided on the basics of preparing for external assessment and achieving quality marks.In my work I'm committed to what our strapline says: Collaboration-Inclusion-Solution as the way forwards in trying to use enterprise to make a positive difference to social justice, and improve the relationship between service and user on a more equitable basis. In essence my values are to ensure that the wellbeing, rights & responsibilities of clients are ensured; that staff are fully involved and consulted over all matters relating to their work; and that management is held accountable by a transparent process of governance.- how to develop quality and demonstrate improvements- how to establish measures for service outcomes- how to manage staff input and encourage inclusion- how to embed continuous improvement in a management approach Show less