Joe Sullivan

Experience

• 

  Concordia High School

  Aug 2003 - Jun 2013

  Athletic Director

  Athletic Director, Advanced Placement U.S. History, Government and Economics

• 

  Bluebeam, Inc.

  Jun 2013 - Jul 2018

  • Regional Manager, Enterprise Sales

    Mar 2018 - Jul 2018

  • Account Manager

    Sept 2015 - Mar 2018

  • Sr. Account Specialist

    Oct 2014 - Sept 2015

  • Account Specialist

    Jun 2013 - Oct 2014
• 

  ServiceTitan

  Jul 2018 - Mar 2019

  Customer Success Manager, Enterprise

  • Manage Enterprise accounts accounting for nearly $100k in MRR• Zero Enterprise Churn 2018• Actively engage with business owners and decision-makers to understand and help outline their business goals and help develop a measurable plan to achieve those goals• Build relationships with key contacts throughout the customer's organization to understand workflow and help specify the broader business goals• Coordinate all of the various departments within ServiceTitan (Product, Support, Data, Development, Training, etc.) to make certain that I'm able to get clear, specific answers for my customers• Set up semi-annual business reviews on-site to make certain their usage and goals are still in alignment• Work within Gainsight to log all customer interactions, as well as track support cases, survey responses and product usage Show less

• 

  Bluebeam, Inc.

  Mar 2019 - Apr 2022

  • Managed a team of eight individuals – managers, consultants, trainers and coordinators that oversaw planning and execution of all paid professional services globally across the Bluebeam org• Founding member of a “Tiger Team” that strategized the company’s primary objective of transitioning from a perpetual product to a subscription product through.• Conceived an effective post-sales customer journey that prioritized customers achieving quick time to value through a collaboration with colleagues across Customer Success (Tech Support, Global Services and Customer Success Management) • Created and executed a recurring webinar series aimed at increasing adoption that saw nearly 20,000 attendees and counting, while maintaining an NPS score of 52, while partnering with marketing to route attendees for appropriate follow-up.• Generated $1M in training and services revenue since I took ownership of the team.• Transitioned the team from 80% on-site engagements to 100% virtual engagements.• Re-vamped a Certification program (BCI) that saw a 8x increase in revenue from the previous year. Show less

  • Sr. Manager, Instructor-Led Training and Certifications

    Jan 2021 - Apr 2022

  • Manager, Instructor-Led Training

    Oct 2019 - Jan 2021

  • Industry Consultant

    Mar 2019 - Jan 2021
• 

  Unearth Technologies, Inc.

  Apr 2022 - Oct 2023

  • Spearheaded the GTM transition of Unearth customers into Procore after a successful acquisition• Responsible for strategy and management of six individuals across revenue generating teams including Sales, Support and Customer Success (SDRs, CSMs, Customer Support Reps and Sales Engineers)• Coached and mentored SDRs to achieve a 20% increase in booked meetings.• Coached and mentored CSMs to establish a regular QBR cadence with all Enterprise customers and maintain a 97% annual churn rate• Coached and mentored Sales Engineers to an increase of 23% percent in their conversion rate• Designed with marketing to re-define the GTM motion for our core product• Defined product-market fit in a new market in partnership with our Product and Marketing teams.• Optimized the SDR program by standardizing outreach sequence and templates creating a 15% increase in open rate • Directed the customer implementation program that decreased time to value from “undefined” to six weeks, and delivered 100% positive customer satisfaction scores Show less

  • Director of Customer Success

    Jan 2023 - Oct 2023

  • Director of Solutions Engineering

    Apr 2022 - Jan 2023
• 

  Procore Technologies

  Sept 2023 - now

  Customer Success Director