Experience

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  Target, jc penney, bank of america, cs business systems

  Jan 1994 - Jan 2003

  Manager/account manager

  🔹Cross-Industry Management Expertise: Demonstrated versatility and adaptability in managerial and account management roles across various sectors, including retail, banking, and business systems.🔹Strategic Account Management: Successfully managed key accounts, nurturing client relationships to ensure satisfaction and loyalty. Implemented strategies to maximize account growth and revenue generation.🔹Sales Leadership & Revenue Growth: Drove sales initiatives, leading to significant revenue growth and market expansion. Developed and executed sales strategies that effectively addressed customer needs and business goals.🔹Team Development & Performance Management: Led and mentored diverse teams, fostering a culture of excellence and collaboration. Conducted performance evaluations and provided guidance for career development.🔹Operational Excellence: Oversaw daily operations, ensuring efficiency and effectiveness in service delivery. Implemented process improvements to enhance operational productivity.🔹Customer Relationship Management: Maintained high standards of customer service, resolving issues promptly and maintaining strong customer relations. Enhanced customer engagement through personalized service and attention to client needs.🔹Financial Management & Budgeting: Managed financial aspects including budgeting, expense control, and profit and loss management, contributing to the financial health and sustainability of the business.🔹Market Analysis & Adaptation: Kept abreast of market trends and industry changes, adapting business strategies to maintain competitive advantage and relevance in the market. Show less

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  Walmart

  Dec 2003 - Jun 2005

  Assistant manager

  🔹Store Operations Management: Played a pivotal role in the day-to-day operations of the store, ensuring smooth and efficient functioning. Managed various aspects including inventory control, merchandising, and store maintenance.🔹Team Leadership & Development: Supervised a diverse team, fostering an environment of teamwork and collaboration. Responsible for staff scheduling, training, and performance evaluation, contributing to a motivated and skilled workforce.🔹Customer Service Excellence: Upheld high standards of customer service, addressing and resolving customer issues effectively. Implemented strategies to enhance customer satisfaction and loyalty.🔹Sales & Revenue Growth: Contributed to achieving and surpassing sales targets through effective merchandising and promotional strategies. Monitored sales trends to optimize product placement and store layout.🔹Compliance & Quality Standards: Ensured compliance with company policies and procedures. Maintained high standards of quality and safety within the store, leading to a positive shopping experience for customers.🔹Inventory Management: Oversaw inventory levels, ensuring optimal stock availability. Coordinated with suppliers and the logistics team for timely replenishment of goods.🔹Cost Control & Budget Management: Assisted in budget management and cost control measures, contributing to the store's profitability. Show less

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  Bryant & stratton college

  Jun 2005 - Sept 2017

  🔹Strategic Enrollment Management: Spearheaded the development, implementation, and execution of a comprehensive enrollment management strategy. This involved overseeing outreach programs and partnerships, significantly enhancing the college's admissions process and student intake.🔹Budget & P&L Management: Took charge of creating and managing the high school admissions budgets and profit & loss statements for the market, ensuring financial efficiency and accountability.🔹Team Leadership & Culture Development: Supervised, motivated, and evaluated staff across three campuses, instilling a culture of accountability and collaboration. This leadership approach led to enhanced team performance and a more cohesive work environment.🔹Relationship Building & Community Outreach: Actively developed relationships with students, parents, and high school personnel, resulting in a notable increase in new applicants. Expanded and maintained relationships with guidance counselors, teachers, and school administrators to promote the college's brand and reputation.🔹Partnership Development: Successfully cultivated and maintained mutually beneficial partnerships with local high schools and the community, contributing to a stronger market presence and increased enrollment opportunities.🔹Training & Development: Regularly created and conducted on-site training for admissions and campus personnel. These sessions focused on developing enrollment criteria, navigating the admissions process, and delivering college prep/success workshops, thereby enhancing staff capabilities and student readiness.🔹Marketing & Outreach Innovations: Designed and implemented various high school outreach materials, including presentations, YouTube channels, Facebook and Twitter marketing campaigns, and QR codes, broadening the college's digital footprint and engagement with potential students. Show less 🔹Strategic Enrollment Planning & Execution: Developed and implemented a comprehensive strategic plan focused on increasing enrollment of future high school students. This initiative led to notable enrollment growth and enhanced the college's presence in the educational sector.🔹Enrollment Milestones: Instrumental in achieving significant enrollment targets. For instance, the Southtowns campus exceeded its Week 1 commitment target in 2015, registering 16.8 FTE against a goal of 15.0 FTE. Similarly, the Buffalo Campus saw a substantial increase in Week 1 commitments from 28.0 FTE in 2014 to 40.0 FTE.🔹Year-Over-Year Enrollment Growth: Achieved a remarkable 151% increase in high school enrollments compared to the previous year (52.8 vs 31 in 2014), showcasing effective enrollment strategies and outreach.🔹Educational Partnerships & Program Development: Fostered a key partnership with Health Sciences Charter, leading to the provision of on-site college courses, certifications, and a diploma track for graduating seniors, significantly enhancing the college's community engagement and program offerings.🔹Relationship Building & Community Outreach: Established and nurtured relationships with various local high schools and educational organizations, significantly boosting program engagement and awareness.🔹Jumpstart Program Success: Led the largest Jumpstart fall start in 2015 with 99 enrollments and achieved a 25% two-year average increase in net enrollments for students who took a Jumpstart class.🔹Admissions Performance & Policy Improvement: Surpassed Buffalo campus conversion targets with a two-year average of 4.8%. Acted as a key ambassador in revising the college's admissions policies, aligning them with evolving educational standards and practices. Show less 🔹Enrollment Success: Demonstrated exceptional proficiency in admissions, successfully generating 286.27 Net FTE from 2006 to 2009, surpassing the set goal of 285 FTE. This achievement highlights my ability to effectively recruit and enroll students, contributing significantly to the college's growth and success.🔹Training & Mentorship: Actively involved in the training and professional development of new admissions representatives. My role included designing and delivering training programs that enhanced the capabilities of new staff, ensuring they were well-equipped to meet the demands of their roles.🔹Committee Participation & Student Development: Played an instrumental role as a member of the City Steering Committee. My contributions included developing and conducting training sessions for students, focusing on event networking basics, thereby aiding in their professional development and preparedness for career opportunities. Show less

  • Director of High School Services WNY Market

    Sept 2015 - Sept 2017

  • Associate Director of Admissions

    Jul 2010 - Oct 2015

  • Senior Admissions Representative

    Jun 2005 - Jul 2010
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  Strategic financial solutions ny

  May 2018 - Dec 2019

  Operations manager

  🔹Portfolio Management & Growth: Strategically oversaw operations for four partner law firm portfolios, collectively valued at over $250 million. Implemented innovative management strategies that significantly contributed to the business's expansive growth and client satisfaction.🔹Process Optimization & Productivity Enhancement: Excelled in refining operational processes and establishing new procedures, markedly boosting workflow efficiency and employee productivity. Regularly monitored team performance, implementing adjustments to continually optimize operations.🔹Team Leadership & Development: Played a pivotal role in coaching, training, and leading diverse teams. Consistently met and surpassed monthly revenue, settlement, and conversion targets through effective team management and goal-oriented leadership.🔹Cross-Functional Collaboration & Project Management: Collaborated with various departments to facilitate key projects and business enhancements. Maintained effective communication with all stakeholders, providing timely project updates and aligning efforts towards unified goal attainment.🔹Performance Monitoring & Reporting: Diligently tracked team productivity, providing comprehensive reports to the senior director on daily, weekly, and monthly bases. Ensured that all production targets, both collective and individual, were consistently met or exceeded.🔹Legal Compliance & Operational Integrity: Demonstrated thorough knowledge of legal terminology, regulations, and protocols. Ensured that all operations adhered strictly to industry guidelines, maintaining the highest standards of legal and ethical compliance.🔹Innovative Problem Solving: Developed and implemented efficient work methods to meet and overcome challenging work goals, demonstrating adaptability and forward-thinking in a dynamic business environment. Show less

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  Various companies

  Jan 2020 - Feb 2024

  Operations manager

  🔹Strategic Operations Oversight: Actively managed operations for multiple law firms in a remote capacity.🔹Team Leadership & Development: Directed a dynamic team, consistently exceeding key performance goals with over a 100% success rate in FY 2023. Fostered a culture of excellence and continuous learning, leading to significant career advancements within the team.🔹Performance & Efficiency Enhancement: Championed innovative strategies to enhance workflow and employee productivity, resulting in a marked improvement in operational efficiency across all firms. Implemented best practices in process optimization that were adopted firm-wide.🔹Client Relationship Management: Acted as the primary point of escalation for client concerns. Utilized advanced conflict resolution skills to identify underlying issues, devise effective solutions, and successfully retain client business, contributing to sustained firm growth and client satisfaction.🔹Continuous Improvement & Innovation: Proactively identified and pursued opportunities for process and performance improvements, leveraging technology and best practices to drive smarter, more efficient operations. Show less

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  Century support services

  Feb 2024 - now

  Business operations specialist

  Working with Century to support multiple operational objectives including compliance, licensing, QC, and optimization of business processes.