Lola Lewis

Experience

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  Gymboree

  Oct 2002 - Dec 2008

  Assistant Manager

  • Supervised retail staff providing services that include inventory control, personnel, customer service, accounting and marketing• Implemented methods and procedures for monitoring store activities, such as sales, progress reports, etc., keep management informed of current status of store activities• Maintained continual compliance with company policies and enforced corporate regulations• Trained associates in product merchandising, marketing, customer relations and sales• Managed public relations and conflict resolution with customers• Prepared daily financial sales reports of store activity for district managers Show less

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  East Central Illinois Youth For Christ

  Aug 2010 - Dec 2011

  Spiritual Coordinator

  • Developed educational and social programs for teen mothers.• Trained and orientated volunteers to participate in the ministry.• Created organizational goals and action plans to implement improvements for ministry expansion and outreach.• Prepared materials for weekly meetings with teen mothers.• Coordinated schedules and facilitated all activities and operations for volunteers and staff.• Counseled and mentored teen mothers.• Wrote articles for organizational newsletter on a monthly basis targeted at donors and local community businesses.• Established long standing and ongoing relationships with local churches and other organizations supporting the Y.F.C. ministry. Show less

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  Gift of Hope Organ & Tissue Donor Network

  Jan 2012 - Apr 2020

  Organ and Tissue Donation Liaison

  Donation Liaison who serves as an expert resource to my assigned hospitals. This position requires innovation, strong relationship building, problem solving, and the ability to inspire people to make changes to improve their donor programs. Some specific responsibilities include:• Foster and maintain strong influential relationships with over 100 coroners, states attorneys, hospital personnel, donor families, and recipients.• Built and analyzed data and reports to develop and implement process improvement plans.• Trained Preceptor• Project lead and/or participant in various initiatives including quality improvement to ensure departmental policies and practices match accrediting agency requirements.• Certified simulation facilitator.• Participated in CMS, AOPO, DNV, and JCAHO audits internally and with external partners, ensuring compliance.• Developed and implemented educational presentations on the process of organ and tissue donation.• iTransplant (EMR) super user.• Executed evaluation and collaboration efforts between Gift of Hope and hospital partners to improve policies, processes, and procedures for donation in 6 to 11 hospitals.• Developed and implemented numerous successful pilot projects which increased organ and tissue donation within assigned hospitals.• Increased outcomes by over 200% with improvement initiatives and pilot projects.• Evaluate patients for potential donation through on-site evaluation of hospital charts and medical records, participate in medical rounds with intensive care services.• Coordinated patient care conferences with hospital staff throughout the donation process.• Participate and facilitate after action reviews / debriefings to identify opportunities for process improvement.• Counsel families facing the death of a loved one through their options for organ and tissue donation and supporting them through the process of donation.• Presented at numerous organ and tissue donation industry national conferences. Show less

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  Kentucky Organ Donor Affiliates

  Apr 2020 - Oct 2024

  Partnership Services Operation Manager

  Partnership Services / Hospital Development Manager leading a supervisor and 16 staff, covering 124 partner hospitals over 3 states. Participating in the leadership team to improve the organizations strategic plans and processes which led to better partnerships and increased organ and tissue donation. Lead and participated in multiple projects including national collaborations with results leading to improved relationships with hospitals, quicker response to hospitals, and ultimately an increase in donation. • Restructured department to allow for better coverage for hospital partners• Implemented multiple changes which lead to improved performance of employees and partner hospitals, improved efficiency, increased outcomes, and decreased costs• Lead and participated in multiple quality improvement initiatives which increased outcomes• Oriented and trained new employees• Developed and implemented targeted training for current employees• Grew the department from 9 FTEs to 17 FTEs• Created new roles including job descriptions, orientation checklists, and training plans• Successfully created and implemented changes to department roles which aligned with company strategic plans• Decreased external variances by 40%• Developed, changed, and updated department specific policies• Memorandum of Understanding management Show less

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  Network For Hope

  Oct 2024 - now

  Hospital Partnership Manager