Experience

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  Carrington mortgage services, mortgage lending division

  Jul 2018 - Jan 2020

  Loan setup specialist

  • Processed and documented over 100 loans monthly for a prominent nationwide wholesale mortgage lender, showcasing exceptional capacity in managing high-volume loan setups and contributing to departmental productivity. • Maintained records within the CMS platform, ensuring seamless accessibility and audit preparedness.• Managed over 100 inbound/outbound calls monthly, nurturing strong relationships with loan officers while facilitating clear and prompt communication to meet and exceed loan processing requirementsand deadlines. Show less

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  Eleven mortgage

  Mar 2020 - Jun 2024

  Broker approval coordinator

  • Efficiently manages over 500 broker accounts, ensuring seamless user experience by adding/removing users, resetting passwords, and updating broker licenses as per compliance requirements.• Maintains database integrity by clearing over 100 daily alerts, ensuring broker licenses are accurately reflected in our internal system, which is crucial for regulatory compliance and operational efficiency.

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  Talent stacker | salesforce career development program

  Sept 2023 - now

  Salesforce certified administrator

  • Lead client sessions to gather and prioritize stakeholder requirements while identifying opportunities for improvement, crafting solutions documentation and ERDs (Entity Relationship Diagrams) to ensure clarity and effectiveness.• Conduct weekly sprint review meetings to assess enhancements, resolve issues, and prioritize backlog.• Facilitate workshops and develop end-user training documentation to ensure understanding and adoption of customizations.

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  Loanpeople

  Jun 2024 - now

  Salesforce administrator

  • Create and implement a DevOps process from the ground up, utilizing VS Code, GitHub, and Salesforce CLI integrations to establish an efficient development framework.• Build automations including email templates, case/lead assignment rules, alerts, and flows to addressbusiness needs effectively.• Manage Salesforce security by organizing roles, profiles, permission sets, and sharing settings. UtilizingSalesforce Health Check and Optimizer features to maintain system health and enhance performance.• Elevate user experience by customizing the Salesforce UI with lightning layouts and dynamic forms, ensuring intuitive navigation and enhancing user management capabilities Show less