Justin Jones

Justin Jones

Loan Setup Specialist

Followers of Justin Jones2000 followers
location of Justin JonesGreater Orlando

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  • Timeline

  • About me

    Salesforce Certified Administrator | 4x Superbadges | Prompt Engineer | #GirlDad | Salesforcery 🧙‍♂️

  • Education

    • Trailhead by Salesforce

      2022 -
  • Experience

    • Carrington Mortgage Services, Mortgage Lending Division

      Jul 2018 - Jan 2020
      Loan Setup Specialist

      • Processed and documented over 100 loans monthly for a prominent nationwide wholesale mortgage lender, showcasing exceptional capacity in managing high-volume loan setups and contributing to departmental productivity. • Maintained records within the CMS platform, ensuring seamless accessibility and audit preparedness.• Managed over 100 inbound/outbound calls monthly, nurturing strong relationships with loan officers while facilitating clear and prompt communication to meet and exceed loan processing requirementsand deadlines. Show less

    • Eleven Mortgage

      Mar 2020 - Jun 2024
      Broker Approval Coordinator

      • Efficiently manages over 500 broker accounts, ensuring seamless user experience by adding/removing users, resetting passwords, and updating broker licenses as per compliance requirements.• Maintains database integrity by clearing over 100 daily alerts, ensuring broker licenses are accurately reflected in our internal system, which is crucial for regulatory compliance and operational efficiency.

    • Talent Stacker | Salesforce Career Development Program

      Sept 2023 - now
      Salesforce Certified Administrator

      • Lead client sessions to gather and prioritize stakeholder requirements while identifying opportunities for improvement, crafting solutions documentation and ERDs (Entity Relationship Diagrams) to ensure clarity and effectiveness.• Conduct weekly sprint review meetings to assess enhancements, resolve issues, and prioritize backlog.• Facilitate workshops and develop end-user training documentation to ensure understanding and adoption of customizations.

    • LoanPeople

      Jun 2024 - now
      Salesforce Administrator

      • Create and implement a DevOps process from the ground up, utilizing VS Code, GitHub, and Salesforce CLI integrations to establish an efficient development framework.• Build automations including email templates, case/lead assignment rules, alerts, and flows to addressbusiness needs effectively.• Manage Salesforce security by organizing roles, profiles, permission sets, and sharing settings. UtilizingSalesforce Health Check and Optimizer features to maintain system health and enhance performance.• Elevate user experience by customizing the Salesforce UI with lightning layouts and dynamic forms, ensuring intuitive navigation and enhancing user management capabilities Show less

  • Licenses & Certifications

    • User Authentication Settings Superbadge Unit

      Salesforce Trailhead Superbadges
      View certificate certificate
    • Prompt Engineering for Beginners - Learn ChatGPT Prompting

      Udemy
      Jan 2024
      View certificate certificate
    • Business Administration Specialist

      Salesforce Trailhead Superbadges
      View certificate certificate
    • Lightning Experience Reports & Dashboards Specialist

      Salesforce Trailhead Superbadges
      View certificate certificate
    • Multi-Factor Authentication and Single Sign-On Settings Superbadge Unit

      Salesforce Trailhead Superbadges
      View certificate certificate
    • Salesforce Certified Administrator (SCA)

      Salesforce
      Jan 2024
      View certificate certificate
    • Scrum: Advanced

      Udemy , LinkedIn Learning , Youtube and more
      Jan 2024