Experience

• 

  British army

  Jan 2012 - Dec 2016

  Tasked with the selection and recruitment of officers for the regiment. Ran several outreach projects to engage with local graduates, liaised with multiple external agencies to ensure the best quality of candidates were recruited. Assisted the running of headquarters who oversaw 2,500 personnel who were based in multiple locations in multiple countries.• Created an electronic project management system to monitor training statistics and track recruitment requirements, which has subsequently been adopted throughout headquarters. • Implemented a social media strategy to sell and attract the regimental brand to a wider audience. • Created and fostered relationships with external agencies including charities, contractors and councils. Show less Based at one of the Army's premier training establishments, delivering a year-long training course to 50 soldiers aged under 18 who have no military experience. Commanding a specialist team of 5 military instructors who deliver the highest level of training.Within the role of instructor responsibilities include:•Designed and delivered a year-long training program that ensures recruits leave at the highest possible standard. • Conducted quality assurance on delivery of training. Improved performance through constant fault identification and development.• Managed the careers of team members, including report writing. Ensured team members achieved their potential, identified and rectified training gaps. • Ensuring discipline standards are maintained. • The management and running of live ranges and tactical training. • Provided comprehensive welfare and support package to recruits. Ensured a high retention rate with a cohesive and motivated team. Show less Delivered training, professional development, education and resource allocation for 120 soldiers.• Deputized for company commander when required. Ensuring training and operational requirements were met. • Booked and resourced all training conducted by the company. The company exceeded all training standards required. • Managed the integration of personnel and assets from different teams, resulted in a cohesive, adaptive and highly engaged fighting unit.• Owned and managed risk through the safe running of live ranges; liaised closely with external and international agencies. Show less Commanded team of 30 soldiers. Managed all aspects of their careers, including their professional development, training, equipment care, discipline and personal and family welfare.Whilst in Afghanistan commanded a platoon in a multi-national environment. Responsible for:• Selected to reinforce defence for brigade headquarters and assets. • Planned and executed independent and joint operations.• Planned, developed and conducted security operations. • Ensured the platoon was trained and prepared to operate within a demanding and sensitive area.Jungle Warfare Instructor: Completed the arduous Jungle Warfare Instructors course in Brunei. Allowing to plan and conduct Company level operations within the Close Country Tropical Environment. Show less

  • Regimental Adjutant

    Aug 2016 - Dec 2016

  • Instructor- Initial Training Group

    May 2015 - Jul 2016

  • Operations- Company Second-In-Command

    Jan 2014 - May 2015

  • Platoon Commander

    Jan 2012 - Jan 2014
• 

  Amazon

  Jan 2017 - May 2019

  Managed over 200 associates and multiple area managers to ensure day-to-day operations are run effectively within the Fulfilment Centre. • Planned, tested, and executed stress testing required to meet demands of 300% increase in business as usual during peak Christmas volume. In doing so achieved European records in Inbound volume whilst maintaining quality standards. • Strategic planning and forecasting of human resource requirements needing the engagement of external and internal stakeholders to ensure manning requirements were met. • Introduced quality control measures that resulted in UK benchmarking for productivity which were subsequently introduced throughout all shifts. Show less Oversaw the day to day management of Amazon's final mile delivery in central London. Providing leadership and support to an operational team and engaging with external agencies to ensure last-mile delivery to customers. • Operated over 270 daily routes working with 3PL partners to support 98% delivery service from 93% on takeover of role. • Planned, tested and developed cost reduction strategies such as ‘hyperzone routes’. Optimizing high density delivery addresses and creating specialized routes to fulfil them. Subsequently oversaw the implementation across Europe resulting in multimillion-dollar savings. • Drove health and safety improvements within the delivery station. From a previous audit rate of 85-95% to 4 consecutive months of 100% health and safety compliant. Show less

  • Fulfilment Operations Manager

    Sept 2018 - May 2019

  • Logistics Operations Manager

    Jan 2017 - Aug 2018
• 

  Sonder inc.

  Aug 2019 - now

  • Developed, piloted, and implemented Sonder’s updated service model to reallocate +20% of digital interactions from centralized contact centers to front-line team members, leveraging innovative SaaS solutions. In doing so, maximized employee utilization, drove all-time service scores, and reduced customer service costs by $XXM.• Created a global implementation team responsible for building and delivering Sonder’s most significant operational-focused strategic initiatives. • Acted as the lead internal consultant, supporting cross-functional partners as they shaped initiatives and strategies that impacted operations.• Developed and managed an internal OKR structure to unify functions and maintain cross-functional accountability.•Reporting to the VP of Operations, comfortable in communicating with Senior Leadership Team members across all business functions Show less

  • Global Director Safety & Security

    Jan 2024 - now

  • Director of Implementation

    Sept 2023 - Aug 2024

  • Senior Implementation Manager

    Nov 2021 - Sept 2023

  • Senior Operations Manager

    Aug 2019 - Oct 2021