Mohsin Qasim

Experience

• 

  Ringway Jacobs

  Oct 2008 - Mar 2018

  • Internal/Client IT systems support management by managing a team of support engineers and apprentices to provide ICT support to all user on sites. • Identify, design, project manage implementations and support for new IT applications, infrastructure and systems to improve efficiency and effectiveness throughout the business landscape through the requirements, roadmap and budget management of clients/customers. • Evaluate existing processes to determine/identify areas for improvement and define system strategy and development opportunities.• Regular service delivery meetings with senior managers, stakeholders, project teams and users to review current IT Landscape. Regular client meetings to review quality and service management.• Manage procurement, purchase order and invoice processing including liaising with local teams and finance to ensure efficient order process.• ICT asset administration by internal ICT asset auditing and compliance management. • Using good written and communication skills to create reports and business cases where required for the benefits for business.• System presentations (inc client presentations) to demonstrate system functionality and to support business cases or tenders.• Provide ICT training (systems and/or hardware) to internal users (and client when appropriate) to ensure the effective use of systems.• Mobilisation of new contracts & new offices supporting all phases of the mobilisation from initiation through completion by reviewing contract documents, requirements gathering meetings, site surveys/visits, business process identification/analysis and task assignments complying with ISO industry standards and health and safety requirements.• Work with third part suppliers and developers/consultants to ensure high level of customer satisfaction. Show less • Member of Corporate ICT team to Provide ICT and Business Solutions support to the business• Mobilisation of new contracts - All phases from initiation through to completion.• Developing, supporting and monitoring all ICT projects. • Experience working with different project management methodology. • Coordinating ICT projects with other parts of the organisation.• Prioritising the project depending on the corporate requirements.• Meeting regularly with senior managers, stakeholders, project teams and team leaders to review status, make recommendations, and resolve problems.• Building effective relationships with customers and ensuring contractual compliance.• Supporting geographically distributed and culturally diverse Contracts.• Keeping management and clients updated on the progress of an ICT project.• Maintaining and updating project program and documentation for all program activities. Adjust program plans to meet the changing needs of customers.• Streamlining processes and procedures to make them more efficient.• Systems testing, developing and implementing test procedures.• Identifying and escalating issues and then resolving them before they become major problems.• Building and executing infrastructure project plan.• Involved in the technical direction and procurements of new systems.• Managing and mentoring apprentice performance and assigning responsibilities of all related tasks• Ensuring software licensing laws are adhered to.• ICT troubleshooting and day-to-day support if and when required.• As part of ICT team responsible for network infrastructure security. Show less • Responsible for whole EXOR Transport for London GIS Asset Inventory Management system regarding Revenue and Cyclic updates for 10 Boroughs of Central London.• Represent Ringway Jacobs at Client meetings regarding EXOR Asset Information system (AIMS).• Testing of different systems interfacing with EXOR.• Provide management reports and data regarding SPI so issue can be monitored and resolved. Ensure all operational related service performance indicators are met. • Provide training and support for the inspection team using Inspection Software (Map capture system) so defects and service inspections can be raised properly. • Provide training and support to the Network Control Centre.• Manage and help implement any necessary business process changes required to be compliant with Asset management related SPI’s • Managing workloads regarding updating the system on time.• Developed, tested and Implemented new system for London borough of Newham for collection of Asset data collection.• Process Works orders in Finance system and solve any errors.• Managed a Team of 3 to 8 temporary staff to cover backlog of work to target.• Provide technical support to the Schemes GIS team regarding Mapping software issues.• Ensure all the systems interacting with EXOR are running properly and resolve or escalate any issues that appear.• Producing Reports needed by organization on based on team requirements.• GIS Representation of Assets, Mapping of defects, WO, Hot spots, Created Workspace maps on requirements from team and management.• Updated Asset Inventory based on Jobs carried out on day to day basis by operations team. Show less

  • Business Solutions Architect

    Mar 2015 - Mar 2018

  • Asset Systems Coordinator - ICT & Business Solutions

    Apr 2012 - Feb 2015

  • Asset System Coordinator - GIS

    Oct 2008 - Apr 2012
• 

  UK Power Networks

  Mar 2018 - Jun 2022

  Worked in a key strategic role within the Information Systems(IS) directorate to ensures strong IS engagement with the business and their associated business areas. Responsible for the relationship between IS and the UKPN business directorates and engage with key business stakeholders to understand their business and customer needs, and manage their translation into IS requirements. Worked with the business to initiate and prioritise change, ensure compliance with IS governance processes, and improve service delivery. Show less

  • Service Assurance Specialist

    Jan 2020 - Jun 2022

  • IS Business Partner

    Mar 2018 - Apr 2020
• 

  WPP

  Jun 2022 - Feb 2025

  Service Assurance Practice Manager