Cosmin Pop

Experience

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  ABN AMRO Bank N.V.

  May 2005 - Aug 2005

  Online credit sales / customer support

  Client portfolio maintenance and sale of loans by phone and online as well as attached life insurances.

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  Grupo Catalana Occidente

  Aug 2005 - Feb 2007

  Sales Consultant

  Attract new clients, develop and maintain close relationships with our clients.Presentation of the products to clients and maintain close collaboration with them.Detailed presentation of financial services to determine the financial needs of the client.Presentation of customized financial solutions and termination of the contract.Maintain client portfolio and attract new clients.Cross sell life insurance, home, auto insurance, health and private pension plans.

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  Santander

  Feb 2007 - Dec 2018

  Generate new business perspectives, broaden your client portfolio and coordinate your agency and team activity.Follow-up of the achievement of the assigned objectives and training of the team members in the spirit of a strong orientation oriented to the client.Proposal of strategies and campaigns adapted to the details of clients and products to expand and diversify the portfolio of clients served.Responsible for the correct observation and application of procedures, rules and principles of internal audit within the agency and the level of quality delivered to customers.Define team objectives and guidance for each member through monitoringconstantly achieving and implementing measures to adjust the results.Reports to zonal directors and KPI benchmarking. Show less

  • Branch Manager

    Sept 2014 - Dec 2018

  • Financial Advisor

    Feb 2007 - Sept 2014
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  UniCredit Bank Romania

  Jan 2019 - Nov 2019

  Business Hunter
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  Raiffeisen Bank

  Nov 2019 - Jul 2023

  • Scrum Master: Coordinated several teams totaling 20 advisors, offering them the direction, mentoring and coaching that allowed each member personal growth by promoting the Agile methodologies within the team or area ( Scrum framework and its events: planning, 1 month sprint, reviews and retrospective) but also career development opportunities using the most effective human and technological resources management.• Project Manager and Scrum Master : During 30 months was leading the project of the transformation of the business lines and branch roles in the area to plan and execute more efficiently strategies and sales following Agile principles• Acted as a Product Owner by bringing creativity and simplicity to new digital products development in 2 other projects : digital lending PI & SME and PI digital accounts aquireing from the start to market succes. Was the primary point of contact on behalf of the customers to identify the product requirements for the development team and helping them creating and managing the product backlog.• Implemented and improved PULSE Project - quality customer succes measuring tool. • As a result of the projects mentioned above, in my area we succeeded to grow digital retail lending by 45% in the last 6 months and digital new clients by 25% in the last trimester. My teams also succeeded to grow and maintain quality grades to 9.5 from 8 in 6 months time. Show less

  • Area Manager

    Feb 2021 - Jul 2023

  • Branch Manager

    Nov 2019 - Feb 2021
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  Betfair Romania Development

  Jun 2023 - now

  Project manager | Information Security Delivery

  • leading Information Security Agile project delivery, promoting best practices, and implementing Scrum or Kanban frameworks in different teams or tribes as Data & Acces, Automation Tools, Security Engineering or Cyber security,• adept at facilitating Scrum ceremonies, fostering continuous improvement and removing impediments,• cooperate alongside Product Owners to refine backlog priorities effectively and coach on how to make this visible and transparent,• eliminate obstacles to enhance the quality of deliverables consistently,• using Jira to maintain and report on critical data points, providing valuable insights to the squad and stakeholders about velocity, burndown charts and capacity planning,• applying strong communication and mentoring skills, with a solutions-oriented and resilient approach,• motivated and inspiring, driving high-performing project teams. Show less