Kayla Mitchell MBA

Experience

• 

  U.S. Bank

  Sept 2013 - Feb 2018

  • Performing compliance audits of complaint and non-complaint cases for reporting, quality assurance, with all applicable regulations including RESPA, TILA, UDAAP, FDCPA, and SCRA• Analyze all collected data to address all concerns sent by customers, third parties, and government regulators to determine root causes efficiently within deadlines• Auditing complaint response letter replies to customers regarding complaint and non-complaint cases• Tracking common trends to determine which individuals and/or business lines require changes in policies and procedures Show less

  • Risk Compliance Audit (RCA) Professional, Compliance Quality Assurance (CQA)

    Sept 2016 - Feb 2018

  • Risk Compliance Audit (RCA) Specialist, Customer Advocacy

    May 2015 - Sept 2016

  • Relationship Manager, Mortgage Assistance Point

    Sept 2013 - May 2015
• 

  Elavon, Inc.

  Feb 2018 - Apr 2021

  Regulatory Compliance Analyst, Process & Control Team, Chief Risk Office Payments Risk

  Supporting the first lines of defense and business lines with compliance adherence to State and Federal regulationsProviding analysis, feedback, and documenting internal risks and compliance controls for regulatory concerns and issues for business operations

• 

  U.S. Bank

  Apr 2021 - Nov 2024

  Managing the change control process for Retail Payments Systems (RPS) Risk supporting the compliance first lines of defense within the business line for Payments Risk. Coordinating and certifying related yearly procedure updates for our business processes and SOP desktop guides with associated stakeholders.

  • BL Regulatory Review Manager Assistant Vice President

    May 2022 - Nov 2024

  • BL Regulatory Review Manager

    Apr 2021 - Nov 2024