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Timeline
About me
Client Relations Manager at Veterans United Home Loans
Education

University of missouri-columbia
2003 - 2007Bachelor of arts (ba) social work, anthropology, and religious studies
University of missouri-columbia
2013 - 2013Non degree-seeking graduate school communication, journalism, and related programs
Experience

Boone supported living, llc
Apr 2010 - Jun 2011Assistant director/ cist- Created/Trained/Implemented the 1st work program for BSL- Be the first responder to crisis at the ISLs - aka CIST- Community Integration- Assemble monthly reviews for ALL consumers- Conduct interviews and reference checks on applicants- Liaison between management and staff/consumers- Scheduling- Conduct staff reviews with director- Fill in direct care positions as needed- Verify that ISLs and files are ready before visits from the Department of Mental Health and Children’s Division- Create, research and run educational programs based on youths needs Show less

United cerebral palsy heartland
Jun 2011 - Nov 2012Director of manchester day program- Weekly Payroll- I have continued to provide excellent point of service- Became a training instructor for 5 UCPH internal trainings- Am a board member of the Accreditation and Human Rights Committee- I have made and maintained relationships with outside organizations/agencies- I complete all CACFP Food billing-Completed a balance budget for the next fiscal year- Have done interviews, hired, and disciplined Manchester staff- Maintained all staff trainings as well as my own- Have increased my knowledge about funding sources- Scheduled and set up meetings with outside agencies- Maintained as well as increased relationships with parents, consumers, and staff Show less

Shakespeare's pizza
Jan 2013 - May 2016Director of frozen sales/accounts- Pitching to schools, teams, clubs, organizations and individuals to procure new fundraising opportunities - Cold calling and emailing for meetings with new clients/chair persons - Ensuring the highest quality customer service at every point of service throughout fundraiser - Providing all information and maintaining open lines of communication through entire fundraising process. - Ensuring the customer receives product on the delivery date and time as agreed to per our Agreement contract.- Ensuring all forms are up to date and provide clear and concise information to the fundraiser chair person- Collecting all funds owed to Shakespeare's after fundraiser completion - Marketing and Account management- Manage all Sales staff ie: hiring, scheduling and training- Contacting the Collector of Revenue to ensure we are in correlation with all taxing codes- PR and Social Media management/editing - District account management for all fundraisers- Contacting and maintaining positive relationships with all grocery store managers - Pitching our product to new corporations in the Midwest area- District account management for all grocery stores accounts- Ensuring quality product placement for new and old grocery stores- Sampling our product and managing staff in all aspects of sampling (beginning to end)- Finding new marketing ideas for our growing Frozen Dept- Tracking and maintaining route costing numbers- Handling the insurance info/ truck info for Hogan - Maintain open relationship to our changing business with our lawyers- Contacting and working with the St. Louis Health Dept, obtaining and maintaining health codes for the market - Contacting the Business office of STL and faxing, filing, obtaining and maintaining all appropriate information(contact Ashley)- Contacting appropriate persons and maintaining all licenses Show less

Veterans united home loans
May 2016 - nowClient Relations Manager
Jun 2020 - nowClient Advocate
Jun 2019 - nowAccount Manager 2
May 2016 - Jun 2019
Licenses & Certifications

Cpr, cpi, pbs, united way campaign speaker
State of missouri
Volunteer Experience
Volunteer
Issued by Habitat for Humanity Missouri
Associated with Claire (Buttice) SmithMember
Issued by Alpha Phi Omega National Service Fraternity on Sept 2003
Associated with Claire (Buttice) SmithVolunteer Coordinator
Issued by Access Arts on Aug 2006
Associated with Claire (Buttice) Smith
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