Experience

• 

  Traffic software (uk) limited

  Sept 1992 - Jan 1994

  Technical support engineer

  Technical Support Engineer delivering IT support, software and hardware installation, user and technical training and LAN administration.

• 

  Integrated solutions

  Jan 1994 - Feb 1996

  Technical support manager

  Technical Support Manager providing co-ordination of technical support and training services to customers and suppliers

• 

  Ibm

  Feb 1996 - Oct 2017

  Delivery Project Executive accountable for the delivery of IT services and projects to a leading on-line digital retailer. Delivery Executive leading IBM service delivery across EMEA for the world's largest advertising and public relations company. Business Unit Delivery Executive accountable for the delivery of Strategic Outsourcing services to our UK retail clients. Delivery Project Executive accountable for the delivery of IT infrastructure services to a leading consumer products Strategic Outsourcing customer. Delivery Project Executive accountable for the delivery of IT infrastructure services to a portfolio of accounts across the Industrial, Distribution and Public sectors. Account Management Client Services Manager responsible for the people management and leadership of the North West UK Service Management team. Global Service Manager for a global pharmaceutical customer, leading teams across the Americas, EMEA and Asia Pacific. Service Management leader responsible for service excellence and consistent process across the IBM Strategic Outsourcing and e-Business Hosting accounts. Delivery Project Executive for a UK Strategic Outsource retail customer delivering services to all retail stores across the UK and Ireland. Client Services Manager at a global pharmaceutical Strategic Outsource contract responsible for the Distributed Computing and Customer Service Centre services Service Delivery Manager for a UK Strategic Outsourcing banking customer responsible for the distributed computing services for Scotland. Service Delivery Manager responsible for the network, desktop and helpdesk services to a travel group's UK locations and resort offices world-wide. Information Technology Specialist providing technical support and consultancy to UK Strategic Outsourcing clients.

  • Delivery Project Executive

    May 2017 - Oct 2017

  • EMEA Delivery Executive

    Mar 2015 - May 2017

  • Business Unit Delivery Executive

    Apr 2014 - Mar 2015

  • Delivery Project Executive

    Aug 2011 - Apr 2014

  • Delivery Project Executive

    Mar 2010 - Aug 2011

  • Account Management Client Services Manager

    Oct 2009 - Mar 2010

  • Global Service Manager

    Mar 2007 - Oct 2009

  • Lead Sector Service Manager

    Feb 2006 - May 2007

  • Delivery Project Executive

    Sept 2004 - Feb 2006

  • Client Services Manager

    Jul 2002 - Sept 2004

  • Service Delivery Manager

    Sept 2000 - Jul 2002

  • Service Delivery Manager

    Sept 1997 - Sept 2000

  • Information Technology Specialist

    Feb 1996 - Sept 1997
• 

  Computacenter

  Oct 2017 - now

  Service Director accountable for delivering successful outcomes to our prestigious contracted services customers. Currently leading service management, service delivery, programme delivery and service development to a major customer within our Enterprise sector. Service Director leading the transition and service take-on of service management, service desk, end user, security and infrastructure services for a new public sector IT outsourced contract.

  • Service Director

    Mar 2019 - now

  • Service Director

    Oct 2017 - Mar 2019