Ma. Rouen Nicole Arlegui

Experience

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  TELUS International Philippines

  Apr 2014 - May 2014

  IT Support Trainee

  Resolved technology service requests reported by employees. (Guided by an IT staff)*Hardware repairs, upgrades, maintenance, and relocation*Software installs, upgrades, and maintenance

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  Accenture

  Aug 2015 - Dec 2022

  Project Experience:*Global Best Practice Insights and Technology Company, United States – I was a Salesforce configurator. I managed users, data, and security. I maintained and customized Sales Cloud applications. I also built workflows and updated the project’s technical design document with the actual implementation details which will be used for user provisioning.*American Publicly Owned Global Asset Management Firm, United States – I configured features in objects to get the desired functionality. I created custom objects, page layouts and custom fields.*Financial Services Company, Australia – I owned a challenging part of config for entire eCRM system (permissions and profiles), working with onshore client resources. I have taken on the role of being the point of contact for Profile Governance, ensuring the master spreadsheet gets updated in a timely manner and have been co-ordinating with the testers in regards to testing the profiles. Show less

  • Salesforce Business & Integration Arch Team Lead

    Jun 2021 - Dec 2022

  • Salesforce Business & Integration Arch Sr Analyst

    Jun 2019 - Sept 2021

  • Business & Intergration Arch Analyst

    Jun 2016 - Jun 2019

  • Associate Software Engineer

    Aug 2015 - Jun 2016
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  Accenture in the Philippines

  Dec 2022 - now

  Business & Integ Arch Assoc Manager