Swarna Felix

Experience

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  Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

  Feb 2010 - Jun 2010

  Trainee

  Getting trained in basic of the four major departments of the hotel and minor departments as wellFront office HousekeepingKitchenFood and beverage Minor Departments FinanceHuman resourceSales and marketing

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  NOVOTEL HYDERABAD AIRPORT

  Jan 2012 - Jan 2013

  Front Desk Executive

  Responsible for overall functions and overlook smooth operation of the all day During Shift Timings Handling operational functions like Check- in & Check-Outs Telephones & For Room Blocking And DeblockingResponsible To Coordinate With Other Department Like Housekeeping, Engineering, It, Av Etc. To keep Room Ready For GuestTaking guest feedback and working to achieve maximum guest satisfaction by keeping record And preferences.Acted as mentor and buddy to junior team membersResponsible for training new team members on operational standards and thereby increasing their competency levelsResponsible for Providing Consistent service and maintaining clean & hygienic working conditions in& around Work Environment Show less

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  Sun international institue of hotel management

  Jul 2012 - Jul 2013

  Assistant Proffesor

  Giving a lecture on the topics covered by university Taking practical;s classes to students and giving demos Taking care of student marks memo and their profile conducting meetings with parents motivational classes to studentsconducting seminars Organizing the industrial training to the students for star propertiesManaging the all the activities of the students .

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  Sofitel Bahrain Zallaq Thalassa Sea & Spa

  Apr 2015 - Apr 2017

  In room dinning coordinator & cashier

  In room dinning coordinator & cashier 1. Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered up-selling techniques2.Input Guest orders in Micros and issue guest check for each order. Ensure all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and the Chef3.suggestions regarding all menu items. Offer information on all menu items, beverage items and help guest with food and wine Pairings, advise guest with approximate time frame for preparation, delivery and answer any other general guest questions.4.Monitor guest orders and ensure that all guest orders are delivered within the quoted time. 5.Coordinate guest amenities with Executive office and follow up with front desk and Housekeeping of any room changes, cancellations, do not disturb rooms.Co-ordinate with housekeeping for pick-up of Guest trays and Tables after completion of guest meal6.Assist the Room Service staff during peak times and help in coordinating and setting up Room service tables for set ups7.Responsible for issued payments, change and accuracy of closed checks. Accurately calculate, monitor and pay gratuities to food and beverage employees. Conduct shift end reports and forward them to the accounting department8. Take ownership within reason of any special Guest request or Guest Complaints and if needed refer to Manager on duty 9. Pay roll of staff and ordering food and beverage Show less

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  HMSHost International

  Dec 2017 - Apr 2019

  Training Executive
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  Oakwood Residence Kapil Hyderabad

  Apr 2019 - Oct 2021

  Assistant Manager Learning & Development
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  Yashoda Hospitals

  Jun 2021 - now

  Assistant Manager Learning Development