Lucy Brown

Experience

• 

  Home Bargains

  Sept 2015 - Sept 2018

  Sales Assistant
• 

  Delia's Canary Catering

  Mar 2018 - Mar 2021

  Customer-facing role in corporate catering areas of Norwich City FC stadium. I was granted extra responsibilities as Matchday Waiting Supervisor in Feb 2020.Key responsibilities: delivering excellent customer service, liaising between customers and back-of-house staff, overseeing the service of food and drink, and training team members. Wait staff in corporate catering areas of Norwich City FC on match days and for corporate hospitality events.

  • Matchday Waiting Supervisor

    Feb 2020 - Mar 2021

  • Corporate Waitress

    Mar 2018 - Mar 2021
• 

  University of East Anglia

  Dec 2018 - Jul 2019

  Recruitment Representative

  Worked on applicant/open days, giving guided tours around the university campus, talking to applicants and participating in Q&A panels.

• 

  Commonwealth War Graves Commission

  Jul 2019 - Nov 2019

  Intern

  Four-month internship at Thiepval Memorial, France, particularly improving my public speaking, teamwork and interpersonal skills.Key responsibilities: promoting and supporting the work of the CWGC through both guided tours and social media content, responding to visitor enquiries on-site and online, conducting research.

• 

  Co-op

  Feb 2020 - May 2021

  Customer Team Member

  - Delivering excellent customer service both on the shop floor and at checkouts, including responding to questions and requests- Handling the production of baked goods in-store, including co-ordinating stock levels, training new staff members and adapting to fast-changing environments- Liaising with other team members and taking on extra responsibilities where necessary

• 

  REME Museum

  Jun 2021 - now

  Varied role working independently as well as collaborating with several departments across the organisation, with increasing levels of responsibility. Centred around working with the Museum’s object collection and digital marketing; including social media, web and email marketing. Key responsibilities and achievements:- Creating and publishing web, print and social content- Co-ordinating the website and social media- Creating publicity materials for events, including press releases, posters and banners as well as running Facebook paid advertising campaigns.- Developing, implementing and reviewing the digital marketing strategy based on analytics data- Leading on audience development planning, including evaluation and creation of a new Audience Development Plan.- Contributing to an audit of the permanent collection, documenting and digitising objects in storage to ensure the catalogue is accurate and meeting accreditation standards. Show less

  • Social Media and Digital Marketing Officer

    Jun 2023 - now

  • Museum Assistant

    Jun 2021 - Jun 2023