Experience

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  Honors program

  Jan 2021 - May 2022

  W.e.b duboise honors help desk specialist

  • Provide first-level technical support to end-users, troubleshooting hardware and software issues and resolving them promptly.• Respond to IT support tickets and inquiries via phone, email, and ticketing system, ensuring timely and effective resolution.• Collaborate with cross-functional teams to escalate and resolve complex technical issues, maintaining communication with end-users throughout the process.• Conduct remote diagnostics to identify and resolve technical problems, utilizing remote desktop tools and providing clear instructions to end-users.• Assist in the installation, configuration, and maintenance of hardware and software components, ensuring optimal performance of IT systems. Show less

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  Alaska northstar resources

  Jun 2022 - Sept 2023

  Robotic process automation developer
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  Alabama state university

  Sept 2022 - Aug 2024

  Facilitate 3-5 educational, career, and social programs monthly.• Provide supervisory oversight of over 200 dorm residents comprised of both freshmen and upper-class students.• Enforce policies, and regulations in accordance with the university student handbook.• Anticipate and resolve issues before they reach crisis.• Serve as eyes, ears, and voice of university leadership when they are not physically present.• Quickly inform superiors of issues I cannot resolve and notify leadership of developing negative trends within the dorm. Show less • Collaborate with clients to understand their software requirements, analyze business processes, and propose tailored software solutions to meet their needs.• Conduct thorough testing and debugging of software applications to identify and resolve issues, ensuring high-quality deliverables.• Work closely with cross-functional teams, including project managers and quality assurance analysts, to coordinate software development projects from conception to deployment.• Provide technical support and training to end-users, addressing inquiries and troubleshooting software-related issues promptly. Show less

  • Resident Assistant

    Dec 2020 - Aug 2024

  • Computer Software Specialist

    Sept 2022 - May 2023
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  Foot locker

  May 2024 - now

  Platform engineer