Mohit Singh

Experience

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  HRH Group of Hotels

  Mar 2015 - Aug 2019

  Front Office Supervisor

  Have 3 years of work experience as Front Office Supervisor.- Resolve guest issues, complaints in a quick, efficient manner tomaintain a high level guest satisfactionandquality service.- Allocate rooms to expected arrivals after checking the guest’sPreferences and special requests.- Cross Check all billing instructions are correctly updated.- Make requisition for further operations.- Prepare morning meeting and other necessary reports.- Train junior staff.- Coordinate with other department for smooth operations. Show less

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  Oyo rooms

  Sept 2019 - Mar 2020

  Hotel Manager

  Have 6 months of experience as Hotel Manager.- Helps & Assists Guests with Check-in & Check-out.- Proactively solves Guests escalations to the guest satisfactionlevels.- Upfront inventory raw materials requirement reporting to owner.Maintain PMS Software with compliance.- Resolve customer issues, complaints, problems in a quick,efficient manner to maintain a high level of customer satisfactionand quality service.- Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.- Cross Check all billing instructions are correctly updated. Show less

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  WoodenStreet

  Sept 2020 - Jan 2022

  Business Development Executive
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  Radisson Hotel Kandla

  Apr 2022 - May 2023

  Assistant Manager Club

  Have 1 Year of Experience as an Asst. Club & Recreations Manager.- Oversaw diverse sports club operations: Gym, Pool, Courts, Theater, Night Club, Gaming.- Led Team, implement SOPs, managed budgets and drove revenue.- Created engaging member events, enhanced social media presence.- Initiated upselling events, maintained facilities, and fostered collaborations.- Proactively secured memberships, sponsorships and elevating brand.- Crafted vibrant, enjoyable spaces for club members and hotel guests. Show less

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  HOTEL OMKAR PALACE

  Aug 2023 - now

  Operations Manager

  Having a partnership in Hotel Omkar Palace and managing the below areas.Sales Marketing :-- Curated a Hotel Website.- Listed hotel on various online platforms such as GoMMT,Agoda,Booking.com- Created and managing the social media presence.- Curate social media artworks and offers.- Linked hotel inventory with channel manager.- Improve google reviews, Rating and Ranting.- Collaborate with influencers for promotions.Admin:-- Registration of the hotel(MSME Udhyam/ C Form)- Manage room inventory on channel manager and room allocation.- Staff Hiring & Training.- Inspection of the property.- Maintain financial reports.- Enhance guest experience through improving room décor and ambiance. Show less