Experience

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  Surgitech eg

  Jul 2016 - Apr 2019

  Technical support engineer

   Reporting to IT Manager. Creating users and managing access right in ERP system Odoo Installing, configuring and upgrading operating systems and software programs. Troubleshoot network connectivity in a LAN/WAN environment. Open ERP System Administrator (Oracle, Odoo). Install and Configure in motion host (Gmail, office365, CPanel, world Posta). Use diagnostic tools to determine deficiencies. Installation, Configuration and CCTV Systems Maintenance. Installing and configuring computers, monitors, and any related hardware suchAs printers, Scanner. Time Attendance Fingerprint Installation. Networking (Modems ADSL, Access point and Bridges) Following up Branches (Internet networks, network CCTV cameras, Fingerprint….) Show less

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  Idrac egypt design office

  Aug 2017 - Sept 2018

  Information technology specialist
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  Misr elhegaz group

  Apr 2019 - Aug 2021

  Senior technical engineer & system engineer

   Reporting to IT Director. Developing and implementing IT plans, policies and best practice guides. Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrationsand others. Veeam backups ESXI, Active Directory, fortigate Firewalls, Providing direction and assign tasks for IT department. Make recommendations for future upgrades. Evaluate and modify system's performance. Purchasing of IT, Data Centers Equipment and software in line within agreed budgets. Maintain integrity of the network, server deployment, and security. Ensure network’s security using fortigate Firewalls. Maintain network servers such as file servers and intrusion detection systems. Manage public domains, e-mail, and website hosting and other DNS file zone records. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digitalassistants, smartphones, software deployment, security updates and patches. Troubleshooting, administration and support of Windows 2008/2012 server on several hardware at all levels. Maintaining core infrastructure applications (DNS, DHCP, etc). Managing the email systems (Office 365) and ensuring the appropriate level of anti-virus and anti-spamprotection. Managed the business-critical applications, in-house software, Internet connectivity and remote officeconnectivity. Troubleshooting network connectivity issues liaising with Network Team Providing support of IT hardware, software and infrastructure Identifying and resolving day-to-day and ad-hoc IT issues and efficiently maintaining Liaising with service providers, evaluating, estimating and purchasing both hardware and software solutions. Also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate Show less

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  Perfect spinning

  Aug 2021 - now

  It manager

  Reporting to CEO. Project Manager and manage ERP System Odoo Responsible for recruiting and training new employees on the ERP Odoo system Lead the day-to-day operational support for storages,Veeam backups, ESXI, Hyper-V, Active Directory, Share File Server, fortigate Firewalls,, and other infrastructure services. Directs technological research by studying organization goals, strategies and users best practices. Design, develop, implement and coordinate systems, policies and procedures. Ensure security of data, network access and backup systems. Assist in team evaluation and handling annual budgets and ensure cost effectiveness. Providing maintenance support and break-fix solutions. Ensure resources availability and accessibility for users on deferent locations. Manage public domains, e-mail, and other DNS file zone records. Perform complex software and operating system upgrades and track system licensing. Design and perform server and security audits, system backup procedures, and other recovery processes inaccordance with the company’s disaster recovery and business continuity strategies. Integrate servers, including database, e-mail, and backup servers and their associated software intoenterprise systems. Configures security settings or access permissions for groups and individuals. Supervising technicians for cameras and attendance devicesKey Achievements: Plan, design and implement ERP System Odoo and training new employees on the ERP Odoo system Build and Design website (WordPress ) Transfer website&mails from old host to new host build and desgin and implement cctv camera system Show less