Experience

• 

  Ccg - centro de computação gráfica

  Sept 2013 - May 2015

  - Perception, Interaction and Usability Lab- Qualitative and Quantitative Research (Interviews, Usability Testing, Experimental Designs, A/B & Multivariate Testing)- Data analysis and scientific writing (Excel, SPSS, R and Origin)- Experience with Immersive Systems, CAVE, motion caption, and eye-tracking - Research on Experimental Psychology at Perception, Interaction & Usability Lab- Qualitative / Quantitative data collection, analysis, and interpretation- Data reporting, public speaking at conferences, and scientific writing

  • Research Assistant

    Oct 2014 - May 2015

  • Student Intern

    Sept 2013 - Sept 2014
• 

  Voi technology

  Jan 2019 - Jan 2021

  - CS Global L&D Operations and Strategy (team size around 100 people)- Identification and Definition of Learning Gaps with a clear impact on OKR/KPI- Design and Implementation of online, on-demand Training Programmes - Cross-functional role in international teams - Global fleet maintenance operations & strategy for Nordics, Iberian, Italian and DACH- Support management leadership- Define and monitor KPIs & OKRs - Product Development & Implementation (Warehouse App & Analytics Dashboard) - Leading Customer Support Global Operations for Nordics, Iberia, Italy, and DACH regions - WFM, Content Writer, QA and onboarding and L&D- Establish and monitor OKRs / KPIs- Go-to person for cross-function communications & operations - Customer Support for Iberia and Nordics markets- Tools: Zendesk, Slack, Stripe, Braintree, Sendgrid, Google Docs, Confluence, Trello

  • Senior L&D Team Lead - Customer Support Operations

    Jun 2020 - Jan 2021

  • Operations Excellence Lead - Vehicle Maintenance and Warehouse Operations

    Nov 2019 - Jun 2020

  • Customer Support Operations Team Lead

    Apr 2019 - Nov 2019

  • Customer Support Operations Specialist - Iberia & Nordics

    Jan 2019 - Apr 2019
• 

  Qminder

  Jul 2021 - now

  • Senior Product Researcher

    Oct 2023 - now

  • Product Researcher

    Jul 2021 - now