Dmitry Makarov

Experience

• 

  Uralsvyazinform JSC

  Sept 1997 - Oct 1999

  Engineer

  Developing software for operators, super visors in contact center.Support developed software.Support in migration procedure of contact center to Avaya contact center

• 

  Uralsvyazinform JSC

  Oct 2001 - Jul 2004

  Senior Engineer

  Architect and lead developer of IVR survey solution for MTS. The IVR application was integrated with several systems such as CRM, databases etc. Technical support of the contact center solution provided by Alcatel-Lucent CIS Services department.Installation, configuration and programming in macro-regional contact centers (Yekaterinburg, Orel, Nigniy Novgorod, Moscow) the Genesys contact center solutions (TDM) for largest mobile communication operator in Russia (Mobile TeleSystems (MTS))

• 

  Alcatel-Lucent

  Sept 2004 - Feb 2016

  Support Engineer for HighWay UK.Software Developer of the Genesys eServices for Vodafone Spain.Technical Project Manager for FIS Solution for MTS BankTechnical Project Manager for IP contact center for company MTS BankTechnical Project Manager and lead developer of the Genesys Info Mart applications.Technical Project Manager and lead developer of the Genesys eServices applications.Technical Project Manager for IP contact center for company NIS Glonass.Technical Project Manager for IP contact center for company ER-TelecomArchitect and lead developer of the eServices solutions for MTS and NIS Glonass, which include the customization agent desktop for work with sms, mms and fax. Show less

  • Technical Project Manager

    Sept 2010 - Feb 2016

  • Senior Engineer

    Jul 2008 - Sept 2010

  • Engineer

    Sept 2004 - Jul 2008
• 

  CC Labs

  Mar 2016 - Feb 2017

  Manager

  Разработка архитектуры решений для контактных центров.Разработка приложений на Java|C#

• 

  Хоум Кредит энд Финанс Банк, ООО

  Apr 2017 - now

  Ведущий специалист