Dmitry Makarov

Dmitry Makarov

Engineer

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location of Dmitry MakarovIvanteyevka, Moscow, Russia

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  • Timeline

  • About me

    Manager

  • Education

    • Ural State University named after A.M.Gorky

      1993 - 1998
      Bachelor's degree Mathematics
  • Experience

    • Uralsvyazinform JSC

      Sept 1997 - Oct 1999
      Engineer

      Developing software for operators, super visors in contact center.Support developed software.Support in migration procedure of contact center to Avaya contact center

    • Uralsvyazinform JSC

      Oct 2001 - Jul 2004
      Senior Engineer

      Architect and lead developer of IVR survey solution for MTS. The IVR application was integrated with several systems such as CRM, databases etc. Technical support of the contact center solution provided by Alcatel-Lucent CIS Services department.Installation, configuration and programming in macro-regional contact centers (Yekaterinburg, Orel, Nigniy Novgorod, Moscow) the Genesys contact center solutions (TDM) for largest mobile communication operator in Russia (Mobile TeleSystems (MTS))

    • Alcatel-Lucent

      Sept 2004 - Feb 2016

      Support Engineer for HighWay UK.Software Developer of the Genesys eServices for Vodafone Spain.Technical Project Manager for FIS Solution for MTS BankTechnical Project Manager for IP contact center for company MTS BankTechnical Project Manager and lead developer of the Genesys Info Mart applications.Technical Project Manager and lead developer of the Genesys eServices applications.Technical Project Manager for IP contact center for company NIS Glonass.Technical Project Manager for IP contact center for company ER-TelecomArchitect and lead developer of the eServices solutions for MTS and NIS Glonass, which include the customization agent desktop for work with sms, mms and fax. Show less

      • Technical Project Manager

        Sept 2010 - Feb 2016
      • Senior Engineer

        Jul 2008 - Sept 2010
      • Engineer

        Sept 2004 - Jul 2008
    • CC Labs

      Mar 2016 - Feb 2017
      Manager

      Разработка архитектуры решений для контактных центров.Разработка приложений на Java|C#

    • Хоум Кредит энд Финанс Банк, ООО

      Apr 2017 - now
      Ведущий специалист
  • Licenses & Certifications

    • Genesys Certified Professional 8 eServices Consultant

      Genesys
      Feb 2016
    • Genesys Certified Professional 7 System Consultant, Voice Platform

      Genesys
      Apr 2009