Sandra Sylvester

Experience

• 

  Brand X Ltd

  Apr 2016 - Jun 2016

  Business Development Manager

  Business development strategist

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  #meetentrepreneursafrica

  Aug 2016 - Nov 2024

  Founder

  Founder @meetentrepreneursafrica

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  Danish Consulate of Denmark in Nigeria

  Sept 2017 - Mar 2020

  Trade and Investment
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  Royal Danish Embassy in Nigeria

  Mar 2018 - Mar 2020

  Consular Admin and Research Analyst at the Royal Danish Embassy in Nigeria
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  Whiteline Direct

  Mar 2020 - Jul 2024

  ● Delivered high-quality customer support by effectively managing an average of over 150 clients inquiries daily, effectively managing inquiries through phone, email, and chat, which resulted in a 95% first-contact resolution rate.● Ensured a positive customer experience through clear communication and excellent phone etiquette. ● Reduced response time by 25% through prioritizing tasks and managing inquiries across multiple platforms, consistently maintaining a response time of under 24 hours to enhance customer satisfaction. Show less

  • Customer Support Representative

    Jan 2022 - Jul 2024

  • Chief Executive Officer

    Mar 2020 - Jun 2022
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  Silvvy Signature

  Aug 2024 - now

  Administrative Virtual Assistant

  ● Provide high level executive support, including inbox management, calendar management and preparing● Handled and organized over 1,000 data entries per month across multiple projects to ensure data reliability. ● Conduct web research and data mining projects, gathering targeted information and compiling data to support decision-making processes.