Julian Knowles

Experience

• 

  Barclays Bank PLC

  Jan 1992 - Jan 2009

  Responsible for attracting, selecting and retaining high calibre staff in key strategic areas of the Bank up to and including Director level.Ensure active and robust succession planning within a high turnover multi-site environment.Actively coordinated an increased headcount of 20% within London.Conceived, developed and delivered an Assessor Skills training programme to create anetwork of accredited assessors within the local business leadership team.Drove income generating initiatives such as reducing sickness levels by 10%Resolved all long term sickness casesProvided management and guidance for Disciplinary and Grievance cases.Built strong internal and external relationships with recruitment providers, formulatingcomplex multi channel recruitment solutions within a challenging budget constraint.Consistently delivered within budget and within prescribed deadlines.Consistently recognised as a top performer evidenced by five awards Show less Managed 275 members of staff across 10 branches.Responsible for the delivery of cashier training to reduce financial losses, improve sales / lead generation and improve awareness of compliance issues such as money laundering.Designed and delivered a new entrant induction programme which was adopted and rolled out across the region.Applied strict compliance and procedural guidance to members of staff.Identified and minimised potential financial losses on branch visits.Developed and implemented new rosters to accommodate new flexible working initiative.Actively drove improvements in performance, become top Area Counter Manager in region. Show less Managed 22 staff across two sites.Responsible for ensuring the delivery of world class service to customers.Achieved annual sales and services targets.Responsible for ensuring that the branches operate compliantly and within strict guidelines.Received awards and recognition for Customer Service.Pre 1992 progressed and promoted through several other branch banking roles within Barclays Bank.TrainingSuccess through Inclusion (Equality & Diversity)Resourcing for SuccessManpower PlanningPresentation SkillsCoaching for PerformanceInfluencing and NegotiatingSuccession PlanningAttendance ManagementDiscipline and GrievanceMicrosoft Office Intermediate Show less

  • Regional Recruitment Officer

    Jan 2000 - Jan 2009

  • Area Counter Manager

    Jan 1998 - Jan 2000

  • Branch Training Officer/Administration Officer

    Jan 1994 - Jan 1998

  • Customer Services Manager

    Jan 1992 - Jan 1994
• 

  Greenfields Recruitment Services

  Jan 2010 - Sept 2010

  Managing Director

  Providing bespoke professional recruitment solutions across a wide variety of roles.

• 

  CIMA

  Sept 2010 - Apr 2015

  Human Resources Shared Services Manager

  Managing a newly created shared services team providing transactional HR for 20 global offices ranging from the UK to China.Responsible for the annual global pay review for 450 employees sin 20 countries. This project involves research, benchmarking, and consultation with the global Regional Directors prior to making a written recommendation to the CEO. Ensuring that CIMA’s reward philosophy is understood and applied by line managers. Managing the overall global salary increase within agreed budgets.Managed and implemented a consultation to close the Defined Benefits pension scheme to contributions, including designing and compiling the content for individual members packs, ensuring the legal implications of the consultation were adhered to and successfully closing the scheme to a deadline agreed with the scheme’s trustees.Managed CIMA’s response to the 2010 Pension Act. Ensuring that auto-enrolment was compliantly rolled out across the organisationManaged the migration of three different HR systems to a new cloud based integrated solution provided by Cascade, including the successful transfer of payroll, time and attendance and core HR data. Responsible for rolling the system across the global offices.Responsible for ensuring recruitment process is followed, working with the Talent Acquisition Manager to ensure contracts and legal right to work documentation is correctly completed and recorded.Manage the renewal of the flexible benefits scheme within the UK ensuring that an attractive and inclusive package is available to employees, resulting in a high take up rate from qualifying staff.Created and designed monthly MI pack, providing Human Capital Management Information to the senior management team Show less

• 

  Shurgard Self-Storage

  Jun 2016 - Aug 2017

  HR Manager

  Stand-alone HR Manager for the UK market for a multi-national company, holding responsibility for all aspects of HR management throughout the employee lifecycle for 85 staff across a number of sites.- Successfully managed numerous ERA cases, including historic ongoing Employee Tribunal cases, ensuring that any risks to the business are assessed and mitigated for.- Managed the implementation of an integrated HRIS solution (Dayforce) across the UK market, including the migration of payroll, employee self-service and shift rostering.- Provided a multi-channel recruitment solution supporting the business to recruit quickly and efficiently in a fast moving high turnover environment. This resulted in headcount budget being achieved by year end.- Managed the benefits portfolio for employees, including Pensions, Insurances and Fleet Car management.- Coached and offered practical support to develop four new district managers, ensuring their compliance with company policies and UK employment law.- Provided high quality MI and human capital information for the UK market to senior board members. Show less

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  Travelopia

  Nov 2017 - Oct 2018

  HR, Payroll & Data Project Consultant
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  Shurgard Self-Storage

  Oct 2018 - now

  HR Manager, UK