Felipe Augusto Maack Kurowski

Experience

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  CNH

  Jan 2013 - Oct 2020

  - Provided technical support for combines and headers across South America, resolving electrical, mechanical, hydraulic, and software issues for dealerships.- Delivered quarterly reports on header quality improvements to the Dealer Network Service Committee.- Calculated Total Cost of Ownership (TCO) for CNH, MacDon, and John Deere Draper Headers, developing strategies that reduced CNH’s TCO by 26%, positioning it as the best among competitors. Trained North American and European teams to apply the TCO methodology in their markets.- Implemented a customer quality audit for approving the "OK to Ship" milestone of the Draper Header project, reducing new project quality issues. Show less - Draper recall field team coordination: field team travel schedule / parts arrival at field and at plant schedule / Rework status / Weekly reports to the management about the PIP progression & main issues.- Harvest season weekly reports to the management: harvest % status / main issues for all combines & headers- New products launch field follow-up: invoiced units / delivered to customer units / techincal delivery reports / main issues & actions;- ASiST THD KPIs data collection;- Help dealer solving issues through ASiST or Phone Calls; Show less - CORF and MERF analysis: ACPU & F/100 Deltas.- Warranty claims analysis: failure modes, dealer distribution, working hours, number of occurences and recurrences.- PIP documentation preparation: One pager prep, machines affected, warranty & policy costs, parts costs, PIP overall cost;- Field returned failed parts tests and analysis;- Parts shipping & shipping documentation preparation to dealers, local and international suppliers.- Units park data: Produced, invoiced & customer delivered units; Show less

  • Product Support Engineer/Analyst - Combines & Headers

    Apr 2017 - Oct 2020

  • Product Support Technician - Combines and Headers

    Jul 2014 - Mar 2017

  • Intern - Product Quality and Behavior

    Jan 2013 - Jun 2014
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  FMK Insurance - Partner of MetLife

  Oct 2020 - Mar 2023

  General Manager

  - Founded a life insurance company through a partnership with MetLife Insurance Company.- Managed day-to-day operations of the brokerage, including monitoring tax payments, overdue customer billing, handling customer inquiries, followed up with overdue accounts, and ensured completion of required forms and medical exams.- Led client presentations, consistently closing sales, having an average conversion rate of 22% over the years.- Built strong customer relationships, securing referrals and identifying client insurance needs. Show less

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  CNH Industrial

  Apr 2023 - Jun 2024

  In Field Quality - Precision Technolgy / CR Combines

  - Responsible for CR Combines and Precision Farming (all products) quality targets.- Prioritized quality issues and developed a strategic roadmap to meet the organization's quality targets for CR Combines and Precision Farming, ensuring timely resolution and alignment with company objectives.- Led multidisciplinary problem-solving meetings to investigate and develop containment actions to ongoing customer perceived quality issues.- Published 20+ service instructions to the Case IH and New Holland dealer network of improvements that were implemented on the products.- Developed field actions and production line containment actions to resolve quality issues, such as recall campaigns, field communications and rework instructions. Show less