Experience

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  Government technical college, abakaliki road, enugu state

  Nov 2015 - Oct 2016

  Teaching

  Developed interesting course plans to meet academic, intellectual and social needs of students. Applied progressive teaching principles to 3 classes of 202 students, improving standardized tests scores by 20% in six-month period. Performed student background reviews to develop tailored lessons based on student needs. Used variety of teaching techniques to encourage student critical thinking and Analytic reasoning

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  Irokotv

  Nov 2017 - Apr 2018

  Telesales consultant & customers service

  Work to engage the customer and ask questions that keep the conversation going.Quotas are often set which require a telesales to make a specified number of calls or reach a minimum amount of conversions or sales numberUsing scripts, product knowledge, and communications skills, telesales representatives generate sales and interest Generating sales and interest

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  Wema bank plc.

  Aug 2018 - now

  Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methodsAnticipate customer needs by studying services, products, and proper customer processes and proceduresRecord all customer and end-user calls in order to improve service and products provided by the companyMonitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occurUnderstand how to use the company knowledge base to prepare for each customer interaction while takingdetailed notesPrevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer. Show less 1. Involve with deposit mobilizations and offering of credit facilities.2. Study and forecast of financial flow, trends and making decisions from the same in the financial institution of our designation.3. Oversee financial operations within subsectors of the Organizations.4. Establish controls, using policy guidelines and generally accepted standards for the prevention of frauds and mismanagement.5. Ensuring that all transactions are properly accounted for and the financial systems are maintained under all procedures and control. Show less Prepare customer’s instrument for inter-bank settlement.Prepare issuance and liquidation of local Manager’s cheques.Process customer’s request on remittance of funds (foreign currencies) abroad to pay for tuitionfee, utilities through domiciliary accounts and route to central transaction services.Treat all customers’ requests on transfer of funds within the system.Process Western Union and MoneyGram money transfers for customers.Process transfer of funds to accounts of customers of other banks through NIBBS, NAPS,Real Time Gross Settlement (RTGS) and Autopay.Handle both placement and pre-liquidation of tenured funds referred to as Fixed and call investments on behalf of customers.Treatment of both Form M (visible trade) and Form A (Invisible services) at the request of customers Show less

  • TRANSACTION SERVICE TEAM LEAD

    Mar 2023 - now

  • TRANSACTION OFFICER CUSTOMER SERVICE

    Jan 2021 - Mar 2023

  • CASH MANAGEMENT OFFICER

    Jan 2020 - Jan 2021

  • TRANSACTION OFFICER FUND TRANSFER

    Aug 2018 - Jan 2020