Experience

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  Kanishka it pvt ltd

  Jul 2015 - Jun 2016

  Junior manager
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  S t consultancy

  Aug 2016 - now

  Product manager

  • Led customer interviews with 100+ clients to analyze pain points and translate findings into actionable solutions, resulting in a 20% increase in customer retention rates.• Spearheaded customer referral initiatives, achieving a 50% increase in customer acquisition and driving a 30% boost in overall sales revenue.• Increased revenue by more than 120% by implementing referral, collaborating cross-functionally to serve hospitals, state government departments, and educational institutions.• Acted as the voice-of-customer, effectively communicating and collaborating with stakeholders to enhance service delivery and efficiency.• Monitored KPIs to manage product performance and ROI, aligning product impacts with customer needs and internal processes.• Improved application functionality by collaborating with the engineering team to integrate data imports from state government portals. Show less

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  Product manager accelerator

  Nov 2022 - Nov 2023

  Product manager