Robert S.

Experience

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  Kaufman High School

  Jan 2020 - Feb 2022

  Audio/video productions

  • Coordinated with other departments such as lighting or staging to ensure cohesive event production.• Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.• Streamlined technical processes by creating detailed documentation on equipment use and troubleshooting procedures.• Enhanced audience engagement with expertly designed visual presentations and sound quality.• Continuously improved knowledge of industry best practices through participation in workshops and conferences.• Designed, assembled, and adapted audio or video equipment and related devices.• Took a lead acting role in the film, “The Treachery” which was nominated to be UIL film of 2020• Took a co producer role in the film, “Bob Ross with Connor”. Show less

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  Chick-fil-A Restaurants

  Jan 2020 - Feb 2022

  Social Media Manager

  • Increased customer engagement through social media.• Boosted engagement rates with the creation of compelling and visually appealing content.• Monitored online presence of company's brand to engage with users and strengthen customer relationships and work with the Chick Fil A Leadership Ambassador Committee. • Optimized posting schedules based on platform-specific analytics to maximize content visibility.• Developed marketing content such as blogs, promotional materials, and advertisements for social media.• Designed and implemented social media strategies to align with organization goals.• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.• Increased brand awareness by developing and implementing effective social media strategies. Show less

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  Jake E's Riding Round Up

  Dec 2020 - May 2023

  Volunteer

  • Assisted with special events and programs.• Maintained clean, neat, and operational facilities to serve program needs.• Supported engaging, fun, and smooth-running events by helping with organization and planning.• Used strong interpersonal communication skills to convey information to others.• Communicated with staff members to stay informed about volunteer opportunities and events.• Developed strong relationships with community partners to promote the health facility’s services and offerings.• Coordinated emergency preparedness efforts within the facility, ensuring all volunteer members were trained on appropriate protocols during unexpected events or crises situations• Assisted with running volunteer groups through group projects and volunteer training• Cleaned stalls and barn areas to promote health and wellbeing.• Improved animal well-being by providing daily care, including feeding, grooming, and exercising with large animal livestock• Monitored health of animals, reporting any issues to staff for resolution.. Show less

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  Conroe Independent School District

  Apr 2021 - Oct 2021

  Student Library & Technology Aide

  • Optimized device functionality by performing routine diagnostics and implementing necessary upgrades or repairs.• Managed software updates and system maintenance tasks, ensuring optimal efficiency of all devices.• Established strong communication channels between the IT department and end-users to facilitate timely resolution of technology issues.• Utilized data backup procedures, safeguarding critical information from potential loss or damage.• Assisted staff with navigating complex software applications, increasing overall proficiency levels.• Supported classroom instruction by setting up audiovisual equipment as needed for presentations and lectures.• Provided exceptional customer service, addressing technology-related concerns in a timely manner.• Monitored device data regularly to identify and address potential issues proactively.• Enhanced user experience by troubleshooting and resolving technical issues promptly.• Assisted coworkers and staff members with special tasks on daily basis. Show less

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  Kroger

  Jul 2021 - Aug 2021

  Courtsey clerk

  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.• Helped customers take merchandise out of store and loaded items into vehicles.• Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.• Enhanced customer satisfaction by providing efficient bagging and carryout services.• Improved customer experience by offering assistance with locating products throughout the store when needed.• Assisted customers with large purchases by carrying items to vehicles.• Returned unwanted items to correct store locations and restocked shelves.• Collected more than five shopping carts from parking lot daily and cleaned and dried soiled and wet carts.• Took inventory and examined merchandise to identify items to be reordered or replenished.• Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.• Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.• Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.• Handled shelf restocks and merchandised front lane areas to drive sales.• Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.• Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.• Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.• Maintained clean and tidy checkout area to optimize service delivery.• Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose. Show less

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  EXIT 73 BAR & GRILL, INC.

  Jul 2021 - Dec 2021

  Host

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.• Answered customer questions about hours, seating, and menu information.• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.• Supported servers, food runners, and bussers with keeping dining area ready for every guest.• Contributed to team success through effective communication and cooperation with coworkers and management.• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.• Assisted servers with food delivery during peak hours to ensure timely service for all guests.• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.• Monitored seating area and checked restrooms regularly to keep spotless.• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.• Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours. Show less

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  Community Life Church

  Aug 2021 - May 2023

  Social Media Team Member

  • Conducted daily updates to social media profiles to boost company online presence.• Collaborated with team members to ensure church data was being promoted.• Supported public relations efforts by amplifying press coverage through targeted sharing across the social channels.• Monitored competitor activity, gathering insights to inform strategic planning and maintain a competitive edge within the market space.• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.• Researched and evaluated potential new implements to gain new followers for the church. Show less

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  Kaufman County Sheriffs Office

  Oct 2022 - Nov 2022

  Election Clerk

  • Distributed ballots to voters and answered questions concerning voting procedures.• Furnished assistance and advice to new voters on proper steps and procedures.• Oversaw accuracy testing and maintenance of voting units through continued surveillance.• Created fair, non-partisan environment to protect free choice of voters.• Coordinated with 4-member team to verify proper placement and quantities of ballots and equipment.• Maintained confidentiality of sensitive voter data while adhering to strict privacy policies and procedures during vote tabulations.• Upheld the highest ethical standards in dealing with confidential voter information, ensuring a secure and trustworthy election process for all participants.• Provided exceptional customer service to all voters by answering inquiries, addressing concerns, and guiding them through the voting process.• Enforced County regulations and voting norms Show less

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  Walmart

  Nov 2022 - Apr 2023

  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.• Consistently met deadlines and quality goals for accuracy and timeliness.• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.• Tracked substitutions and informed customers of changes.• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.• Worked productively with customers to meet order requirements and service expectations.• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality. Show less • Enhanced customer satisfaction by providing efficient and friendly service during checkout.• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.• Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.• Handled high volumes of transactions with accuracy, contributing to overall store sales goals.• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.• Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.• Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.• Approached every question or concern with calm and level-headed approach.• Organized items on shelves to help customers locate products easily and quickly.• Mentored new team members on sales software system operation.• Completed daily tasks quickly without sacrificing quality or attention to detail.• Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.• Maintained organized and orderly front end and removed carts, baskets, and debris. Show less

  • Digital Personal Shopper

    Feb 2023 - Apr 2023

  • Front end cashier

    Nov 2022 - Feb 2023
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  Amazon FTW5

  Apr 2023 - May 2023

  Warehouse Associate

  /• Prepared orders for shipment by picking, packing, and labeling merchandise.• Collaborated with team members to achieve daily targets and complete tasks efficiently.• Assembled orders and packed items for shipment, conveying orders to shipping personnel• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.• Checked packages and merchandise for damage and notified the security department.• Enhanced customer satisfaction through timely shipment Show less

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  CLEARFIELD JOB CORPS

  May 2023 - Mar 2024

  • Self-motivated, with a strong sense of personal responsibility.• Worked effectively in fast-paced environments.• Skilled at working independently and collaboratively in a team environment.• Proven ability to learn quickly and adapt to new situations.• Excellent communication skills, both verbal and written.• Worked well in a team setting, providing support and guidance.• Demonstrated respect, friendliness and willingness to help wherever needed.• Assisted with day-to-day operations, working efficiently and productively with all team students.• Enforced dormitory regulations and center guidelines• Worked with new students and acted as a mentor showing students around center• Worked with different leaders on center to ensure that students are successful on center Show less • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.• Mentored students, helping them develop their skills and advance in their leadership.• Improved workplace safety by conducting regular inspections and identifying potential hazards on center.• Conducted thorough risk assessments for various job tasks, leading to the implementation of appropriate control measures.• Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.• Took notes on safety specific issues and specific case details, updated safety paperwork• Ensured updated safety inspections paperwork was directed to the safety officer Show less • Maintained appropriate filing of personal and professional documentation.• Oversaw personal and professional calendars and coordinated appointments for future appointments.• Responded to emails and other correspondence to facilitate communication between the center staff and students• Provided general administrative support including scheduling meetings, and managing documentation in the dormitory.• Monitored common areas and enforced quiet hours, promoting a respectful living environment for all students.• Assisted students in handling tough situations to resolve problems.• Enforced rules and regulations to maintain order and safety in dormitory hall.• Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.• Advised students on available resources regarding academic support services or personal counseling opportunities.• Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among students in the dormitory. Show less • Established meaningful connections with alumni networks to facilitate ongoing engagement opportunities for current students and graduates alike.• Demonstrated commitment to continuous improvement in admissions practices by regularly attending leadership meetings and networking with former students to stay current on industry trends and best practices, acting as a mentor to new inputs.• Improved policies and procedures to maximize student safety.• Managed a high volume of inquiries from prospective students via phone, email, and social media platforms in a professional manner.• Enhanced the reputation of the institution through positive interactions with prospective students and their families. Show less

  • Student Dorm Officer

    Nov 2023 - Mar 2024

  • Student Safety Officer

    Jun 2023 - Mar 2024

  • Personal Assistant to the SRA

    Jun 2023 - Mar 2024

  • Computer Tech Student

    May 2023 - Mar 2024

  • Student HEALS Representative

    Jul 2023 - Aug 2023

  • Student Admissions Representative

    May 2023 - Jul 2023
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  Nextdoor

  Aug 2023 - now

  Review Team

  • Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.• Contributed insights from moderation experiences towards the development of platform improvements and new feature implementations.• Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.• Enhanced user experience by addressing and resolving conflicts in online forums.• Analyzed user data to identify trends and proactively address potential issues within the community.• Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.• Proactively identified potential sources of friction within the community and implemented measures to prevent escalation into larger issues.• Streamlined the reporting process for offensive or inappropriate content, enabling faster response times from moderators.• Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.• Boosted community engagement through timely responses to comments and inquiries.• Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.• Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.• Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions. Show less

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  ARCTIC CIRCLE RESTAURANTS

  Nov 2023 - Jan 2024

  Service Rep

  • Handled customer inquiries and suggestions courteously and professionally.• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.• Greeted customers entering store and responded promptly to customer needs.• Welcomed customers and helped determine their needs.• Worked flexible schedule and extra shifts to meet business needs.• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.• Restocked and organized merchandise in front lanes.• Handled multiple payment methods securely, minimizing discrepancies and potential losses.• Answered questions about store policies and addressed customer concerns. Show less

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  Culver's Restaurants

  Jan 2024 - Feb 2024

  Front End Customer Service Crew

  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.• Managed returns and exchanges, maintaining professionalism while adhering to company policies.• Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.• Maintained a clean and organized front end area, ensuring a positive restaurant experience for all customers.• Contributed to a positive work environment by actively participating in team meetings and initiatives.• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.• Assisted in training new team members, sharing best practices for providing excellent customer service. Show less

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  Curlew Job Corps Center

  Mar 2024 - now

  Residential Advisor Student

  • Monitor property grounds regularly to identify potential hazards or areas needing attention before they escalate into larger problems.• Work with students between the ages of 16-24, capacity can hold up to 172 students• Handle sensitive resident information with discretion, ensuring privacy and confidentiality are maintained.• Ensures compliance with federal, state, and local laws and regulations through ongoing training and education using forest service regulations.• Improves resident satisfaction by addressing concerns promptly and efficiently.• Maintains a safe living environment for residents through regular inspections and repairs.• Manages crisis situations effectively, coordinating appropriate responses from emergency personnel as needed.• Assists with new students input in Career Preparation. • Provides guidance with the evaluation of student performance.• Works with counseling department and administration to maintain student records.• Instructs students in recreation, teaching team building, social skills, and physical fitness.• Assisted in Career Preparation Phase Department with new student orientation• Communicate with others in the counseling of new students• Given a completed informative tour of the center and getting students to appointments• Can thoroughly answer questions regarding Career Success Standards• Explained Zero Tolerance policies to new students• Described the center norms• Described the process for the weekend and leave pass system at the center• Identified behavior indicators within groups that signify potential trouble• Demonstrated techniques for getting and keeping the attention of a group• Efficiently communicated information to students through the use of bulletin boards and signs• Monitoring students in the classroom• Helped new students log into center Wi-Fi, student portal, and MyPACE• Assisted with other peer advising duties as needed• Assisted with other staff duties as needed• Manages students Show less