Craig Harris

Experience

• 

  US Army

  May 2001 - Dec 2008

  • Network Operations Supervisor

    Dec 2006 - Dec 2008

  • First Sergeant

    Nov 2004 - Nov 2006

  • Battalion Training NCO

    Dec 2003 - Nov 2004

  • Platoon Sergeant

    May 2001 - Nov 2003
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  Rockwell Collins

  Feb 2009 - May 2014

  • Serves as a Deployable Ku-Band Earth Terminal operator, responsible for the daily operation, performance and maintenance of the terminal.• Routinely troubleshoots to resolve circuit or equipment outages or degradation.• Provides reports to higher level commands to accurately reflect current site conditions.• Uses both FDMA and TDMA satellite modems on a daily basis.• Frequently uses Monitor and control software platforms to maintain satellite communication system availability above acceptable levels.• Proficient with the installation, operation and maintenance of High Power Amplifiers, Block Up-converters, Down-converters, Low Noise Amplifiers and Fiber Optic Modems.• Proficient with operation of Master Reference Terminal.• Proficient with varies types of test and analysis equipment to include Spectrum Analyzers, Fireberds, and multimeters.• Knowledgeable on both Coax and Ethernet cables.• Proficient with the use Antenna Controllers to acquire satellite. Show less • Served as Site Lead for the SIPR Point of Presence/Traffic Terminal VSATs personnel and equipment.• Supervised the performance and provided guidance to three personnel in support of Regional Command-East in Afghanistan to ensure reliable communications support at all times.• Oversaw the maintenance and troubleshooting of over 25 terminals spread out over RC-East in many remote locations despite being short personnel at times.• Received outstanding customer evaluation reports for the performance of the SPOP/TT section during a rapidly changing environment.• Provided timely guidance and recommendations to military customers on proper implementation of equipment and effective ways to implement equipment upgrades.• Regularly interacted with military leadership to ensure their communications needs are met satisfactorily. Show less • Ensured the maintenance of up to 16 Ku Band mobile satellite communications terminals, (AN/TSC-167), so they would be prepared to perform effectively at all times. • Maintained SATCOM systems readiness at higher than acceptable levels to ensure a reliable network in support of War fighters.• Performed systematic and timely troubleshooting procedures to identify equipment problems or loss of signal quality in order to keep down time to a minimum.• Reported accurate and timely information to both military and civilian representatives in order to improve the performance of the communications terminals.• Proficient in the installation, operation and maintenance of High Power Amplifiers, LNB, FDMA and TDMA satellite modems.• Capable of performing generator maintenance as required. Show less

  • Satellite communications technician

    Jul 2011 - May 2014

  • Site Lead

    Dec 2010 - Jul 2011

  • Customer Service Engineer

    Feb 2009 - Dec 2010
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  Marshall Communications

  May 2014 - Jun 2015

  • Supervises a team of six Field Service Representatives that provide Digital Video Broadcast/Return Channel via Satellite support throughout the CENTCOM AOR• Maintains accountability of equipment and personnel and regularly reports to senior military and civilian leaders• Routinely configures and troubleshoots Digital Video Encoders• Configures KG-175Ds to ensure users are able to broadcast and receive UAV video feeds• Regularly works with and configures Layer 3 switches to ensure customer satisfaction• Installs and maintains Ka-Band satellite systems to allow the broadcast and reception of full motion video feeds• Interfaces with Tier II and Tier III support levels to ensure the best possible customer service• Submits Satellite/ Gateway Access Request on a routine basis to ensure customers maintain uninterrupted communications• Manages the schedule and activities of subordinates to include installation, maintenance and troubleshooting of DVB-RCS systems• Provides help desk and on-site support for DVB-RCS users Show less

  • Program and Management Technician

    Sept 2014 - Jun 2015

  • Electronics Technician 2 DVB-RCS FSR

    May 2014 - Sept 2014
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  Glacier Technologies

  Aug 2015 - Nov 2018

  RHN Network IP/Baseband Technician
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  US Army

  Nov 2018 - now

  Watch Officer/Telecommunications Specialist