
Ananya Paul
Customer service executive

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About me
Integrated Facilities Management at Jones Lang Lasalle
Education

GTBPS
2004 - 2006AISSCE SCIENCE
Carmel Convent School
1992 - 2004CISCE General
The University of Burdwan
2008 - 2011Bachelor of Business Administration (BBA) (Honours) Marketing/Marketing Management, HR management 1st classActivities and Societies: *Participated in annual sports. *Bagged 2nd position in memory test. *Represented the college in debate and elocution competion organised by SAIL. *Participated in the annual exhibition of college and represented my team. *Participated in UGC sponsored State Level Seminar on Entrepreneurship Development.
Experience

Wipro
Apr 2011 - Dec 2011Customer service executive
IIFL Wealth
Dec 2011 - Jul 2013Relationship manager
JLL India
Jul 2013 - Feb 2016Facilities ExecutiveExpertise in managing Client visits, property, facility, inventories, pest control and cafeteria *Capable of coordinating with various stakeholders from different departments to ensure on time delivery of services*End to End Knowledge, Onsite SME for the Online Service Query Tracking Tool*Ensuring the daily, fortnightly, monthly status reports are shared timely, accurately on the basis of process checklists verification*Maintaining the attendance of the manpower deployed in the site by different stakeholders for their respective field of work.*Preparing of reports on daily,weekly,monthly basis on the basis of the observations made by the HK team & M&E team.*Conducting of monthly meetings with the different stakeholders to ensure smooth operations.* Event management.* Preparing of power point presentations for quarterly conference.* Take-care of the security and the front office operations.* Assist the technical lead in the technical issues. Show less

Schneider Electric
Feb 2016 - nowPlanner
Licenses & Certifications

Tally.ERP9
Honors & Awards
- Awarded to Ananya PaulTalent of Q1 2015 Jones lang LaSalle Apr 2015
- Awarded to Ananya PaulBest Presenter Jones Lang LaSalle Dec 2014
- Awarded to Ananya PaulBest Performer for the month for maintaing client relationship and acquiring most no of clients - Apr 2012
- Awarded to Ananya PaulBest Performer in Benefits Training WIPRO Jul 2011
- Awarded to Ananya PaulBest Performer in Voice & Accent training WIPRO May 2011
Languages
- enEnglish
- beBengali
- hiHindi
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