Experience

• 

  Deutsche telekom it solutions hu

  Aug 2019 - Aug 2024

  Coordination orders of WAN (termination Intraselect/ SD-WAN, new installation Intraselect/ SD-WAN) and LAN (Switch, Accesspoint): customer relocation, location termination, Switch installation and deinstallation, AccessPoint installation and deinstallation. I have tasks from receiving the order until the final administration.Meeting twice a week with the customers: discussing orders, giving status, handling problems. Preparing Shopping Carts in MyStore based on requests received from several customers, tracking and closing them; preparing orders for accounting. Catch and dispatch tickets in Integration Layer (SNOW). Administration of orders received from several customers, forwarding them to deliverygroups; tracking and closing them; preparing orders for accounting. In addition to allthese, coordination orders with delivery teams, SDMs and indirect with the customer.Employee of the Quarter OM SSC 2021 Q1

  • SDM Specialist

    Jul 2022 - Aug 2024

  • Experienced Order Management Specialist

    Jan 2022 - Jul 2022

  • Order Management Specialist

    Oct 2020 - Dec 2021

  • HR Administration Trainee

    Aug 2019 - Oct 2020
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  Lufthansa systems hungária

  Aug 2024 - now

  Service support manager

  Support of customer's order: execute day to day customer service related operational tasks including receiving enquiries and orders from customers, be the primary contact for customers. Clarficiation of requests and being accountable for E2E management of the order lifecycle by supporting the order management process. Being the first point of contact for customers and handling customer’s escalations. Support the order management process by maintining the documentation and contracts, and execute the regular reporting to the stakeholders. Show less