Magdalena Laffontan

Experience

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  Sofitel Biarritz Le Miramar Thalassa sea & spa

  Feb 2017 - Mar 2017

  Marketing & Communication Intern

  Communication and Guest Experience Internship- Contribute in organizing events, such as the annual hotel party - Social media communication (Instagram, Trip Advisor)- Design and implement internal communication campaigns

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  Hôtel du Palais

  Apr 2017 - Jun 2017

  Commis Waitress

  Waitress at the "Bar Impérial" Breakfast at "La Rotonde" and Lunch at "L'Hippocampe"

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  Hotel President Wilson, a Luxury Collection Hotel, Geneva

  Jan 2018 - Jun 2018

  Fine Dining Commis Waitress

  « Bayview » 1* Michelin, 18/20 Gault & Millau- Holding high level of standards following a strict etiquette- Introduction of all dishes using storytelling and genuine interest for the produce.- Maintain the silverware and tableware and clean/setting up tables

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  Hôtel du Palais

  Jul 2018 - Jul 2018

  Pool Waitress

  « Piscine Impériale » pool waitress

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  Glion Institute of Higher Education

  Sept 2018 - Jun 2019

  Events Manager for the Student Government Association: Sports Committee manager and Dining Club co-President. Promote the "Glion Spirit" image in UK networking events: Ascot Racecourse, Institute of Hospitality Annual AwardsActively contributing to the school's open days

  • Student Government Association

    Feb 2019 - Jun 2019

  • Student Ambassador

    Sept 2018 - Jun 2019
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  Hôtel du Palais

  Jul 2019 - Jul 2019

  Commis Waitress

  Breakfast at "La Rotonde" and Lunch at "L'Hippocampe"

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  Hotel Le Toiny St Barth

  Aug 2019 - Jan 2020

  Reservations & Rooms Division

  Rooms Division - Reservations Manager Assistant- Support concierge and reception - Housekeeping and F&B coverage

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  Le Régina Biarritz Hôtel & Spa Mgallery by Sofitel

  May 2021 - Aug 2021

  Head Waitress

  Chef de rangFine-dining service at the gastronomic restaurant IQORI (Sept - Oct 2020)Part-time Breakfast and Room-service (May - Aug 2021)

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  Rosewood London

  Sept 2021 - Apr 2024

  Chef de brigade- Lead by example: encouraging and supporting the team- Rotating as rooms controller, allocations and managing inventory. Maintaining high level of house knowledge throughout the team.- As departmental trainer, organize weekly trainings. "Train the trainer" 2-day program- Handling guest complaints- Administrative tasks: open folios follow up, advanced billing (Opera)- Coordinate VIP group arrivals and gift amenities (Ultra-luxury fashion brand privatization, entertainement media & TV, Premier league football teams..) Show less

  • Guest Relations Supervisor

    Oct 2022 - Apr 2024

  • Guest Relations Officer

    Sept 2021 - Oct 2022
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  Hôtel du Couvent

  May 2024 - Sept 2024

  Front Office Supervisor - Première de réception (Pre-Opening)

  Opening: manage countdown transition, proactively create and implement SOPs and trainings, build interdepartmental processesActing as Assistant Reception Manager