Experience

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  Four seasons hotels - limassol

  Jun 2006 - Oct 2007

  Conference & banqueting trainee

  • Were promoted to F&B supervisor, assisting restaurant managers in rota planning, stock taking and staff training, appraisal and leadership• Had a rotation in event sales and organisation, giving prospective customers a tour a tour of the hotel, advising them on the range of services we could package for them, preparing a price quotation and being their point of contact along the planning and organisation process• Provide excellent customer service at all times with the key aim of retaining customers and attracting new customers Show less

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  Eventim group

  Jan 2008 - Sept 2008

  Assistant events co-ordinator

  • Received in-house training enhancing my practical understanding of B2B sales cycle and the structure of the business and the national conference market• Promoting and selling conference sponsorship packages• Shadowed the Events and Marketing director during promotional events and head office audit meetings• Develop and maintain long-term relationship with new and existing clients• Provided customer support

• 

  Le fleuray

  Mar 2009 - Jan 2012

  Assistant hotel & restaurant manager

  • Ensured high operational standards and compliance to legal and health and safety regulations• Adhere to all aspects of licensing law, trading standards, customs and excise regulation, food hygiene, health and safety and company policy• Developed and motivated food and beverage service staff to improve product and operational procedure knowledge and foster a friendly and cooperative environment• Was responsible for cash handling, end-of-shift transaction reconciliation, stock replenishment, promotion implementation and beverage menu development• Adhere to company’s policy at all times when on duty• Assisted the general manager in recruiting, training, motivating and leading a dedicated team of 10 service assistants • Provide excellent customer service at all times with the key aim of retaining customers and attracting new customers• Consistently met sales targets and provided an exceptional• Assisted the general manager in budget planning, cost control, supplier liaison, brand building and promotion• Carry out general duties ensuring that these are in accordance with the company’s guidelines Show less

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  Mpm hotels ltd.

  Mar 2012 - Feb 2013

  Marketing and communications graduate trainee

  • Received in-house training enhancing my practical understanding of B2B sales cycle and the structure of the business• Provide Customer Support • Maintain product knowledge and be familiar with current promotions and any new products• Maintain a very high level of attendance and time keeping in line with the rota• Maintain continuous development of personal knowledge and abilities by completing all workbooks and projects• Shadowed sales staff during canvassing visits, sales meetings and after-sale drop-ins Show less

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  The windermere hotel

  Apr 2013 - Aug 2019

  Head reservations agent & front desk supervisor

  • Dealing with wealthy & demanding customers to the highest standards• Proficiency in Little Hotelier, Fidelio and other CRS’s • Processing reservations by mail, telephone, fax or CRS referral• Customer care, complaints handling, responding to customers letters, email and other queries• Excel spreadsheet and trend analysis, production of management information, word processing and assisting in Power-Point presentations• Cash handling, day-to-day cash management, book-keeping and monitoring expense• Maintain solid knowledge of room types and availability as well as their location and layout Show less

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  Stay

  Aug 2019 - now

  • Client Account Manager

    Feb 2022 - now

  • Reservations & Sales Executive

    Aug 2019 - Jun 2022