Experience

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  Accenture

  Oct 2010 - Feb 2020

  • Compensation and benefits: Assist customers to specify and implement compensation strategy, analyze market and control budget. Responsible for annual or off cycle salary adjustment, allowances and benefits management. • Performance management: including performance goal setting, mid-year and year end performance appraisal and performance-related compensation structure.• Employee services: Including on-boarding, probation management, Leave management and employee data maintenance, familiar with SAP and other system tools.• Call center: Manage tier 1's order allocation and the team to meet SLA as well as satisfactorily resolves the customer's personnel-related issues.• Participate and serve as a key point of contact for HR system related projects, initiatives. Support change management for new system, process and policy implementation, in partnership with HRBPs and HR functional teams• Development of team operation framework, including HR standard process design, standard process documents maintenance and team resource allocation, job allocation, process enhancement etc.• Manage and oversee the SLAs for Shared Services activities. • Set operation quality control framework to ensure service delivery quality as well as help clients control and avoid potential risks and compliance issues.• Set up team capability development plan according to the company's strategic development and job skills needs, formulate and implement training programs. Continuously train employees who meet business needs and have market competitiveness.• BE green belt certified. Using BE methodology, including lean, six sigma, kaizen, 7 waste, 5S, FMEA etc. to improve end to end process. Proposed and implemented at least 50 + improvement plans which greatly improved process efficiency, saving cost as well as improving employee’s experience. Show less

  • HR Shared Service Delivery Specialist

    May 2014 - Feb 2020

  • HR Shared Service Delivery SME

    Oct 2010 - May 2014
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  印孚瑟斯

  Feb 2020 - Jul 2021

  Hrss service delivery associate manager

  Expertise at overall HR domain. Working at both global and center level and in charge of daily team operations. Good at quality and risk control. Having leading edge HR solutions (RPA, automation, platform design, data analytics etc.)and strategies. Focus on continues improvement and improving employee experience. Familiar with key HR supporting systems and tools (Workday, SAP ServiceNow, Salesforce, Siebel).

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  埃森哲

  Jul 2021 - now

  Recruiting associate manager