McKenna Jacona

Experience

• 

  Independent Doctor

  Jun 2019 - Aug 2019

  Optometrist Secretary

  • Managed checking in and checking out with 100% accuracy. • Maintained efficiency of billing and balancing books while working with 4 different insurance companies. • Scheduled appointments with new and old customers and sustained positive relationships with over 250 current patients. • Led pre-testing procedure for all patients with professionalism.

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  DICK'S Sporting Goods

  May 2020 - Sept 2022

  • Upheld company standards for merchandise presentation of the best apparel and equipment brands.• Assisted the store management team with general supervision in assigned department and other areas of the store as needed.• Clearly communicated through directing on-floor work assignments, leading & communicating company objectives to associates, and providing on-floor training of all associated. • Compliance to loss prevention standards and audit requirements. • Executed corporate plans to supervise cohesion within company. • Ensured customer transactions are processed quickly and accurately within a 5-minute checkout process. • Provided exceptional customer service and maintaining store cleanliness even during peak business hours.

  • Apparel Sales Lead

    Jan 2022 - Sept 2022

  • Retail Sales Associate

    May 2020 - Jan 2022
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  ZLINE Kitchen and Bath

  Apr 2022 - Aug 2024

  - Managed the social team of 3 and collaborated with the cross-functional teams to ensure brand consistency and alignment with overall marketing objectives across different channels.- Decreased the average cost per lead across all paid social media platforms by 80% in 9 months.- Orchestrated a complete restructure of our paid social media strategy and implemented a new execution structure. - Utilized Microsoft Office, Google Suite, and other various analytic tools to track budget, and performance, and used insights to optimize content and strategy for maximum impact. Show less • Promoting the company and its image through social networks and launching campaigns.• Interacting with users and providing exceptional customer service to maintain relationships via social media platforms. • Maintaining unified brand voice across different social media channels.• Collaborating with marketing team to create a social media calendar. • Monitoring social media channels for industry trends.• Managing and maintaining the organization of content using Google Drive.• Reporting daily-yearly metrics for all social media channels. Show less

  • Social Media Manager

    Dec 2023 - Aug 2024

  • Social Media Coordinator

    Aug 2022 - Dec 2023

  • Customer Service Representative

    Apr 2022 - Aug 2022
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  The Abbi Agency

  Jan 2023 - May 2023

  Digital Content Intern

  • Created graphics and reels using Canva for the different clients based on their previous content and current information. • Created monthly content that aligns with the business goals of each client and is curated to the business’ feed.• Assisted the Digital Content team with creating social media calendars, social media content, and gathering monthly social media analytics.• Managed small projects that involve creating and posting content and providing social care and maintenance of all the business’ social media platforms. Show less

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  Butler Engineering Group, Inc.

  Aug 2024 - now

  Executive Assistant