Evandro Santos

Experience

• 

  Universidade FUMEC

  Feb 2004 - Dec 2011

  Laboratory Technician

  - Corrective and preventive maintenance of hardware and software;- Support for wired and wireless networks, including rack, patch panel, and switch setup;- Basic administration of Windows Server 2003 and Active Directory;- Maintenance and configuration of network and local printers;- Backup management and restoration, including Ghost and Windows Imaging;- Support for time tracking systems and camera monitoring;- Assistance to students and staff, providing support for Microsoft Office Suite, ERP, Outlook, remote access, and networks. Show less

• 

  CREA-MG

  Nov 2018 - Apr 2019

  IT Intern

  - On-site and remote support for users across the state of Minas Gerais;- Preventive and corrective maintenance of computers, laptops, and printers;- Hardware replacement, assembly, and disassembly of equipment;- Network point activation and configuration.

• 

  CONTRACT TI

  Apr 2019 - Jan 2020

  Technical Support Analyst

  - Remote and phone support for clients via Anydesk and TeamViewer;- Assistance with Windows 7, 8, 10, and Windows Server 2008 R2;- Configuration and maintenance of wired and wireless networks, including patch panel, switch, and rack setup;- Certification of CAT 5 and CAT 6 network points;- Preventive and corrective maintenance of PCs during on-site visits.

• 

  CONTTATO Soluções em Tecnologia

  Feb 2020 - Sept 2020

  Support Analyst

  - Remote Level 1 and Level 2 technical support for clients across various sectors;- User support for configuration and maintenance of Office 365, Outlook, Exchange, tokens, and digital certificates;- Management of printers, scanners, and other peripherals;- Deployment and administration of Windows Server (2008, 2012, 2016, 2019);- Management of local and cloud backup routines, ensuring data security and availability.

• 

  Ausenco

  Sept 2020 - Jan 2025

  TSS Analyst Intermediate

  - Level 1 and Level 2 support for users, including Office 365, technical software, and physical and wireless network maintenance;- Configuration and management of devices, user creation, and access group management in Active Directory;- Procurement and control of licenses and equipment, as well as IT cost and contract management;- IT point of contact at the Belo Horizonte office, collaborating with units in Chile, Peru, Canada, and Australia;- Leadership in office relocation and expansion, coordinating infrastructure and modernizing meeting rooms. Show less

• 

  Avvale

  Apr 2025 - now

  Senior Infrastructure Analyst