Steven Greaves

Experience

• 

  Veritas

  Aug 2012 - Oct 2012

  Office Assistant

  Contributed as a member of the Veritas team, assisting and supporting a team of solicitors using specialised software to scan and convert legal documents from a physical copy into a secure electronic format for more efficient use by the team to enable them to offer a bespoke and unique costing service to clients.Scanning of legal documents of a sensitive nature in keeping with the Data Protection Act and company policy.Answering telephone enquiries utilising my communication skills to meet the need of the client.Supported the solicitor team by delegating work to the appropriate person.Prioritised workload according to business needs and within tight and challenging deadlines.Delivered legal files of an urgent nature to clients at short notice according to customer needs.Responsible for dealing with client queries responding by email, post or by phone.Performed data entry duties ensuring attention to detail and high standards as well as meeting targets. Show less

• 

  Capita

  Feb 2013 - now

  Working as part of the Web Team, dealing with a range of queries relating to the company website using a range of technical methods whilst adhering to procedures and legislation in accordance with 3rd parties such as the BBC.Utilising analytical software to measure traffic visiting the company website as well monitoring individual page visits, customer journeys and exit pagesLiaising with internal departments to reach resolutions in regards to customers complaints using the company website including carrying out investigations using a variety of bespoke software and allocating complaints to team membersComprehensive testing of the company website on mobile devices in preparation of the company website being made mobile optimisedRaising RFC’s (Requests for Change) in regards to changes being made to the company website and working practicesRaising defects with the Helpdesk in regards to faults across a variety of platforms and keeping senior management updated throughout the processUsing experience and expertise gained from time spent in previous departments to improve specific parts of the website to improve customer experiences using the website and ultimately make it as effortless to use as possible and aid customers to self-serve Show less Working within the Concessionary TV Licence Team paying attention to detail, accurately carrying out requests for updates to the TV Licensing database and systems while adhering to current policies, procedures and legislation.Working within the Address Structure department dealing with varied and complex scenarios effectively relating to customers TV Licences. Retrieving information through written correspondence as well as verbally from external customers.Process card and Direct Debit applications for TV Licences.Identify and respond to both routine and complex queries accurately.Ensure work is completed in line with agreed targets and achieving KPI in line with the BBC as well as personal targets.Working methodically to find appropriate solutions to customer queries.Responsible for the taking of minutes at the weekly team meeting and providing a written report.Identify and analyse queries be it standard or complex to ensure a right first time resolution.Adapts to changes with a positive attitude.Working on own initiative completing tasks to a high standard. Show less

  • Product Owner Web

    Jul 2014 - now

  • Product Owner - Web

    Feb 2013 - now

  • Back Office Administrator

    Feb 2013 - Jul 2014