Experience

• 

  Bank of america

  Dec 1998 - Jun 2003

  - Support the BAND 2000 install team on upgrading all PC’s to Windows 2000o OS and Application install supporto Troubleshoot Active Directory issues for machine accounts and user groups- Test proxy files that control internet access for all Bank of America employees- Represent the Technology Support Center East on the Blackberry project for wireless emailo Troubleshoot the software installs before they are rolled out to find any errorso Train Second Level Support on advanced troubleshooting techniqueso Work directly with Third Level Support to identify server problems Show less

  • PC Support II Senior Analyst

    Dec 1999 - Jun 2003

  • PC Support I

    Dec 1998 - Dec 1999
• 

  Hewlett-packard

  Jan 2003 - Jul 2016

  - Lead a team of 8-12 network engineerso Primary point of design assistance for the Project/MAC teamo Primary escalation for implementation issues or deviation- Maintain a workload spreadsheet of all projects and MACs for the Secured Services Engineering team.o Lead weekly meetings to assign resources to projectso Manage workload for engineers and mark when all work was started, completed, or canceled.o Produce workload metrics based on engineer or type of work performed.- Assist in internal and government mandated audits of the networko Lead Engineer for Secured Services Engineering during Payment Card Industry audits Assistance in producing all evidence and remediating any issues foundo Lead Engineer for internal security audits of B2B Environments Research and validate encryption on over 1000 individual Business to Business connections Design solutions for any that required remediation- One of two leads for Network Refresho Worked with Project Managers to group and schedule devices appropriately to cause the least impacto Determined what model router or switch should be used in each caseo Developed new solutions when like for like refresh was deemed inappropriate- Develop project timeline and cost sizings for client requests- Work with newly hired engineers to gain access to tools used by Secured Services Engineering team and train them on processes. Show less - Design and implement secure Business to Business connectivity solutions for client o Connection could be anything from IPSEC VPN tunnels over the internet to a full remote call center build out - Manage multiple concurrent projects- Troubleshoot and resolve enterprise network outages in the DMZ and B2B environments- Participate in Payment Card Industry audits- Participate in Disaster Recovery exercises with external vendors and internal lines of business - Consult with client to determine best networking solutions based on their needs- Install servers and new infrastructure into multiple DMZs Show less

  • Wan Engineer - United Airlines Account

    Oct 2014 - Jul 2016

  • Infrastructure Analyst IV/Team Lead - Project/MAC Team

    Dec 2010 - Oct 2014

  • Infrastructure Analyst II - Network Engineer BAC Account

    Jan 2003 - Nov 2010
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  Bank of america

  Jul 2016 - now

  The Regulatory Engagement team is responsible for developing, maintaining and leading strong relationships for Global Technology’s interactions with regulators. This includes providing leadership and strategic direction during regulator examinations, inquiries and meetings. Business Control Manager will serve as a Senior Regulatory Lead focused on communicating and driving risk strategy and prioritization in partnership with executive leaders. The Business Control Manager is an overarching role collaborating with technology teams, control partners, domain experts and risk and control officers during regulatory interactions and regulatory issue action plan development. Show less

  • SVP - Business Control Manager

    Mar 2022 - now

  • DMZ Networking Team Lead

    Jul 2016 - Mar 2022