Atallah Ali

Atallah Ali

Technical Support

Followers of Atallah Ali2000 followers
location of Atallah AliRiyadh Region

Connect with Atallah Ali to Send Message

Connect

Connect with Atallah Ali to Send Message

Connect
  • Timeline

  • About me

    Operations and Maintenance Engineer في GDC Middle East الشركة السعودية لتهيئة وصيانة الطائرات

  • Education

    • كلية الإتصالات والمعلومات

      -
      Diploma of Education NETWORK ADMINISTRATOR SYSTEM
  • Experience

    • Al Rabie Saudi Foods Company

      Feb 2014 - May 2015
      Technical Support

      ❖ Closing Tickets with support advice.❖ Performing Hardware – software installation\ configuration.❖ Troubleshooting devices and providing the fastest resolution.❖ Support employees with all technical issues (Hardware-Software)❖ Training & guiding employees on minor system issues and how to resolve them.❖ Maintained working log and tracking for all Technical support requests through the system.

    • Nayifat Installment Company

      Jun 2017 - Dec 2017
      Tecnical Support Specialist

      ❖ Closing Tickets with support advice.❖ Performing Hardware – software installation\ configuration.❖ Troubleshooting devices and providing the fastest resolution.❖ Support employees with all technical issues (Hardware-Software).❖ Training & guiding employees on minor system issues and how to resolve them.❖ Maintained working log and tracking for all Technical support requests through the system.

    • Vinnell Arabia

      Jan 2018 - Apr 2022
      IT Specialist

      ❖ Regularly evaluating our IT systems to ensure they meet the necessary demands❖ Installing new software and hardware components.❖ Assisting with network administration tasks❖ Resolving all issues coworkers have with their IT systems and software.Educating coworkers about network security and best practices for computer usage.Supporting the day-to-day operations of our computer network.

    • NourNet

      Oct 2022 - Jan 2024
      IT support engineer

      ❖ Solve nournet employee email issue.❖ Monitor customer server and firewall and report any issues.❖ Monitoring NourNet customer links and reporting any issues.❖ Create new accounts in AD and reset or block and unblock accounts.❖ Solve customer network issues and escalate it to the provider if required.❖ Monitoring NourNet core network nodes and opening a ticket for any issue, and calling the Core Network the team as well as send an email about the issue, and follow up till the issue is resolved.❖ Follow up with the Duty Engineer and the customer outside regular working hours till the issue is resolved. Show less

    • GDC Middle East الشركة السعودية لتهيئة وصيانة الطائرات

      Dec 2023 - now
      Operations and Maintenance Engineer

      ❖ Solve nournet employee email issue.❖ Monitor customer server and firewall and report any issues.❖ Monitoring NourNet customer links and reporting any issues.❖ Create new accounts in AD and reset or block and unblock accounts.❖ Solve customer network issues and escalate it to the provider if required.❖ Monitoring NourNet core network nodes and opening a ticket for any issue, and calling the Core Network the team as well as send an email about the issue, and follow up till the issue is resolved.❖ Follow up with the Duty Engineer and the customer outside regular working hours till the issue is resolved. Show less

  • Licenses & Certifications

    • مهارات الحوسبة السحابية

      اكاديمية ابراهيم بن عبدالعزيز ال ابراهيم للتدريب
    • مهارات حل المشكلات

      اكاديمية ابراهيم بن عبدالعزيز ال ابراهيم للتدريب
      Jun 2016
    • Project Management Time and Cost Management

      Doroob دروب
      Oct 2019
    • Teamwork skills

      Doroob دروب
      Sept 2019
    • CCNA

      Cisco
      Apr 2017
      View certificate certificate
    • Self Management

      Doroob دروب
      Jan 2019
    • Stress Management in the Workplace

      Doroob دروب
      Sept 2018
    • Project Management: Communication and Risk Management

      Doroob دروب
      Sept 2019