Atallah Ali

Experience

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  Al Rabie Saudi Foods Company

  Feb 2014 - May 2015

  Technical Support

  ❖ Closing Tickets with support advice.❖ Performing Hardware – software installation\ configuration.❖ Troubleshooting devices and providing the fastest resolution.❖ Support employees with all technical issues (Hardware-Software)❖ Training & guiding employees on minor system issues and how to resolve them.❖ Maintained working log and tracking for all Technical support requests through the system.

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  Nayifat Installment Company

  Jun 2017 - Dec 2017

  Tecnical Support Specialist

  ❖ Closing Tickets with support advice.❖ Performing Hardware – software installation\ configuration.❖ Troubleshooting devices and providing the fastest resolution.❖ Support employees with all technical issues (Hardware-Software).❖ Training & guiding employees on minor system issues and how to resolve them.❖ Maintained working log and tracking for all Technical support requests through the system.

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  Vinnell Arabia

  Jan 2018 - Apr 2022

  IT Specialist

  ❖ Regularly evaluating our IT systems to ensure they meet the necessary demands❖ Installing new software and hardware components.❖ Assisting with network administration tasks❖ Resolving all issues coworkers have with their IT systems and software.Educating coworkers about network security and best practices for computer usage.Supporting the day-to-day operations of our computer network.

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  NourNet

  Oct 2022 - Jan 2024

  IT support engineer

  ❖ Solve nournet employee email issue.❖ Monitor customer server and firewall and report any issues.❖ Monitoring NourNet customer links and reporting any issues.❖ Create new accounts in AD and reset or block and unblock accounts.❖ Solve customer network issues and escalate it to the provider if required.❖ Monitoring NourNet core network nodes and opening a ticket for any issue, and calling the Core Network the team as well as send an email about the issue, and follow up till the issue is resolved.❖ Follow up with the Duty Engineer and the customer outside regular working hours till the issue is resolved. Show less

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  GDC Middle East الشركة السعودية لتهيئة وصيانة الطائرات

  Dec 2023 - now

  Operations and Maintenance Engineer

  ❖ Solve nournet employee email issue.❖ Monitor customer server and firewall and report any issues.❖ Monitoring NourNet customer links and reporting any issues.❖ Create new accounts in AD and reset or block and unblock accounts.❖ Solve customer network issues and escalate it to the provider if required.❖ Monitoring NourNet core network nodes and opening a ticket for any issue, and calling the Core Network the team as well as send an email about the issue, and follow up till the issue is resolved.❖ Follow up with the Duty Engineer and the customer outside regular working hours till the issue is resolved. Show less