Mai Nguyen

Experience

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  RITE AID

  Oct 2021 - Nov 2022

  Cashier/ Sale associate

  - Proactively assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments per shift.- Maintain the cleanliness and organization of the store.- Ascertain the proper identification is produced when selling alcohol, tobacco, and lottery tickets.- Ensure accurate inventory counts for over 300 items by counting stock and timely identifying and reconciling any discrepancies.- Post signs identifying the products that are on sale in the weekly ads.- Trained 4+ cashiers, managing their cash limits and guaranteeing quality customer service at all times.- Timely process up to 15 orders, and returns per day through orders, and returns per day through multiple avenues, including calls, emails, and faxes. Show less

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  MINISO USA

  May 2022 - Jul 2023

  Retail Associate

  • Maintained a clean, organized inventory and accurately displays rotating seasonal miniature andaccessories.• Utilizing strong communication and relationship-building skills helped identify customer needs, boostingcustomer retention by 18%.• Served in troubleshooting for more than 200 customers per day with products, services, and billingissues.• Build customer loyalty up to 25% by introducing the benefits of the Miniso Rewards Program with everyguest and assist them through the application process.• Implemented a personalized customer service approach resulting in a 20% increase in repeat businessand a 15% increase in customer satisfaction ratings. Show less

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  Left Wing Chicken

  Oct 2023 - Mar 2024

  Server/host/busser/cashier/barista

  • Onboarded & delivered exceptional client service up to 100 customers per shift during peak times.• Managed the POS & CRM system and entered over 25+ orders per shift.• Performs routine food service activities according to established operational policies and procedures.• Demonstrates basic knowledge of menu and responds to guest inquiries and concerns in a courteousmanner.• Upkeep a clean environment for all customers and patrons to maintain quality assurance proceduresand protocol.• Ensure a constant and adequate supply of ingredients are prepared according to companyspecifications and local health regulations. Show less

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  Capital Toyota

  Apr 2024 - Feb 2025

  Retail Sales Consultant

  • Facilitate prospecting by maintaining current relationships and engaging up-sale with previouscustomers.• Assist consumer planning with consideration of client's needs while maintaining and exceedingexpected company goals, in a fast-paced continuously changing industry.• Create a digital advertising plan across multiple platforms which resulted in increased revenue.• Track and manage customer interactions, preferences, and purchase history in CRM system.• Mentor and train new sales associates.• Implement a customer referral program to increase customer acquisition. Show less

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  Lexus of Fremont

  Feb 2025 - now

  Direct Sales Specialist