Experience

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  Athens urban transport organization s.a. (oasa sa)

  Oct 1999 - now

  For the last 5 years, I have been working as Marketing and Communication Director at Athens Urban Transport Organization, where I had the opportunity to successfully perform my duties within a wide field of operations, from strategic planning to implementing and monitoring the execution phase of various projects.• Yearly strategic KPIs Planning and tracking• Built strong communication and interpersonal skills, focusing on customer centricity, and managing customer inquiries in the public transportation environment• Onboarding, leading, and managing the Marketing, Customer support, and Events sectors• Marketing Funnel Implementation from awareness to loyalty• Successfully trained new call center representatives, sharing expertise and contributing to team growth• Proficient in Digital marketing and Microsoft Power Apps, leveraging these tools to streamline marketing processes and enhance customer service and experience.• Execution of Customer Satisfaction and mystery shopping researchAchievements • Creation of the new website of OASA www.oasa.gr, (universally accessible to people with disabilities),• Implementation of the Chat Bot Ai of the website,• campaigns: Recharge Athena ticket, Athena card new features, covid measures in public transport, Publicity of the SSMA, etc.• Design and implementation of the Organization's presence in social media,• Design and implementation of a digital training platform of the information center 11185 (oasagnosis). Show less My main responsibility was to provide a high level of professional administrative support to the BoD Chairman & CEO to ensure excellence in service delivery across the Organisation and to members of the Board—Liaise with internal and external stakeholders including Senior Management, Board Members, and the public.• Analyse and collate information and collaboration with all administrative officers and staff • Acting as the first point of contact for the CEO with internal/external company stakeholders • Managing the CEO’s diary, meetings, and appointments• Booking and managing travel arrangements• Developing efficient documentation and filing systems Show less

  • Director Of Marketing & Communication

    Feb 2020 - now

  • Head Of Passenger Information Services Department

    Jun 2017 - Feb 2020

  • Head, office of the BoD Chairman & CEO

    Oct 2011 - Feb 2020

  • Administrative Assistant

    Oct 1999 - Sept 2011