Jessica Sullivan

Experience

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  CIMB Niaga

  Mar 2018 - Apr 2020

  Mortgage Relationship Manager

  CIMB Niaga is a subsidiary of CIMB Group, one of the largest financial services providers in Southeast Asia.My Scope:- Maintained relationships with over 100 mortgage clients, demonstrating an exceptional ability to understand their unique needs and preferences.- Evaluated approximately 150 loan applications and meticulously analyzed financial documents, leveraging keen analytical skills to make informed decisions and enhance the overall lending experience, as well as delivering customer satisfaction.- Collaborated seamlessly with cross-functional internal teams, optimizing loan processing workflows to ensure efficiency and a streamlined customer journey. Show less

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  Edufund

  Jul 2020 - Apr 2024

  Edufund operates as a P2P lending platform, specializing in crowdfunding to support students in financing their education.My Scope:- Conducted comprehensive credit assessments and analyses to determine creditworthiness.- Collaborated with a small team consisting of two members, effectively communicated complex financial information, made informed decisions, and generated monthly reports for review by the risk manager.- Raised issues and provided feedback on the console and export report features within the internal company dashboard system to the product teams on a weekly basis.Key Achievement:- Having more than 9000 disbursed loans. Show less

  • Credit Analyst Lead

    Jan 2023 - Apr 2024

  • Credit Analyst

    Jul 2020 - Dec 2022
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  RevoU

  Oct 2023 - Jan 2024

  Product Researcher

  My Scope:- Designed a zero-to-one product called PosKado, which operates in the wish list sector.- Conducted product research utilizing a survey involving 41 respondents, along with conducting interviews with 5 participants, to collect insights regarding user experience challenges encountered while utilizing the Wish List application.- Created PRD (Product Requirement Document), focusing more on creating three user stories for two main features (create Wishlist and build a box).- Identified key revenue metrics for PosKado, emphasizing monthly transaction value as a primary driver for revenue generation and business growth.- Conducted usability testing with 7 sample individuals to gain insights into the PosKado product before launch by testing on six specific features in the website, resulting in a notable user-friendliness rating of 4 out of 5. Show less

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  Save the Children Indonesia

  Feb 2024 - May 2024

  Associate Product Manager

  Save The Children Indonesia is a non-profit organization dedicated to improving the lives of children in Indonesia through health, education, protection, and emergency response initiatives.My Scope:- Analyze the competitive landscape and define the product’s compelling value proposition to propose suitable initiatives aligned with user personas.- Validate the proposed problem and solution to achieve a 0.3% increase in CVR, boost landing page engagement time by 40 seconds, and grow the number of regular donors by 1% in Q2 2024.- Define the MVP, create a PRD, design both low and high-fidelity wireframes, and conduct usability testing for the initiatives. Show less

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  Peeba (YC W23)

  May 2024 - Jan 2025

  KYC/KYB Specialist

  Peeba is a wholesale marketplace, connecting brands and retailers into one platform.My Scope:- Creating credit scoring criteria used to determine payment term limits for pre-assessment in order to be implemented into the system. - Collaborated with the verification team to conduct KYC/KYB analysis by developing a comprehensive list of questions for retailers.- Determining the limit obtained by the retailer by assessing the existing risks based on credit scoring criteria, providing a payment term limit of 800 million over 2 months. Show less

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  FLIN

  Feb 2025 - now

  Credit Analyst

  FLIN is a financial technology and consulting company that provides debt relief, loan consolidation, and refinancing solutions to help borrowers reduce leverage, manage financial risk, and achieve long-term financial stability.My Scope:- Analyzing 738 loan applications (Feb–Sept 2025) with an approval rate of 9.9%, disbursing a total of IDR 8.64B in approved loans. - Maintaining portfolio quality with ≤3% DPD >30 days, implementing proactive monitoring and early-warning actions within 48 hours.- Conducting 100+ borrower interviews monthly, strengthening accuracy of financial assessments and loan eligibility validation.- Collaborating on cross-functional projects and recommended credit process improvements, enhancing underwriting efficiency and risk control. Show less