Mary Finckler

Experience

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  Infor

  Jun 1996 - Mar 2022

  Senior Customer Success Manager

  Senior Account Manager (Jan. 2008-Present)• Ensure 100 percent customer satisfaction for this provider of enterprise applications and services.• Serve as the single point of contact for nine different healthcare customers, including working closely with executive-level decision makers.• Work with customers to optimize their utilization of applications across Human Capital Management, Supply Chain and Finance. • Identify risks to customers in achieving their business goals and develop a risk mitigation plan.• Communicate effectively with customers from initial project start-up to implementation and production.• Assist clientele with overcoming challenges of transitioning to cloud services. • Collaborate effectively with a variety of internal team members dispersed across multiple departments.• Proactively resolve issues to minimize disruption to customers, including negotiating solutions.• Establish peer-to-peer networking opportunities to broaden customer communities. Achievements:• Chosen as the “MVP Award” winner (Q1 FY 2015) after being nominated by internal Leadership Team.• Winner of a “Circle of Excellence Club” trip for exceeding performance objectives.• Honored with a “Customer Award” from McGraw-Hill in 2010 for spearheading a software upgrade.• Retained all client accounts since 2008, including up-selling customers on new products.Client Manager (Dec. 1999-Feb. 2008) • Demonstrated stellar communication skills while supporting 90 Lawson retail customers. Achievements:• Consistently exceeded service and license revenue objectives. • Chosen to work closely with executives at 11 strategic accounts, including McDonald’s, Supervalu, Target, Wilsons Leather and Wegmans. Client Service Representative (Apr. 1999-Dec. 1999)Associate Developer (Oct. 1998-Apr. 1999)Human Resources Support Consultant (1996-1998) Show less

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  TTEC Digital

  Mar 2022 - now

  Senior Client Success Manager

  Customer Experience - CX