Experience

• 

  17k group

  Jun 2013 - Jun 2020

  Editor

  - Public Relations with stakeholders and partners - Social Media Management and Moderation - Editorials, News reporting and translation of content - Reviews of products and videogames- Proof-reading of articles and contents____________________________________________________________________________________________________- Logo and Product Design - Web Interface Design - Social Media Template creation- Media Manipulation and Editing

• 

  Multiplayer edizioni

  Nov 2015 - Feb 2016

  Proofreading of the book "Halo: Broken Cricle" published by Multiplayer Edizioni.My work consisted in reading a book in Italian translation and report any mistakes in text formatting and / or typing errors, I also had to compare the translation to the original version and suggest the best adaptation for the Italian version of the novel. Proofreading of the book "Halo: New Blood" published by Multiplayer Edizioni.My work consisted in reading a book in Italian translation and report any mistakes in text formatting and / or typing errors, I also had to compare the translation to the original version and suggest the best adaptation for the Italian version of the novel.

  • Proofreading Halo: Broken Circle

    Nov 2015 - Feb 2016

  • Proofreading Halo: New Blood

    Nov 2015 - Feb 2016
• 

  Netaddiction

  Feb 2017 - May 2017

  I write news and articles as external collaborator for Multiplayer Edizioni (edizioni.multiplayer.it) a well-known Italian publishing house focused on gaming-related publications. My job is to update their website and related social network (such as facebook and twitter) with the latest news on the publications and book-related contents. Proofreading of the book "Mass Effect Andromeda: Nexus Uprising" published by Multiplayer Edizioni.My work consisted in reading a book in Italian translation and report any mistakes in text formatting and / or typing errors, I also had to compare the translation to the original version and suggest the best adaptation for the Italian version of the novel.

  • Editor

    Jan 2017 - May 2017

  • Proofreading Mass Effect Andromeda: Nexus Uprising

    Feb 2017 - Mar 2017
• 

  Majorel

  Jan 2019 - Mar 2020

  French Google Snippet Extension Team- Google Snippet Extension Creation - Working as Lead Analyst, checking other Agents' work before final submission- Perform RCA to uncover significant trends and monitoring metrics- Quality Calibration meetings Italian Google Ads Team- Evaluate, label, and identify patterns in Review, processing content according to client policies and guidelines (Videos, Images, Text, Interactive Formats in several languages – Sensitive content) - Escalation of content - Quality meetings/calibrations - Workflow Management o Insights reporting - Assist less experienced agents with shadowing and with processing tasks - Act as point of contact between Dublin and Lisbon Italian

  • Senior Content Analyst

    Jan 2020 - Mar 2020

  • Content Reviewer

    Jan 2019 - Jan 2020
• 

  Netaddiction

  Jan 2019 - Jul 2019

  Proof-reader

  Proof-reading of the following books: - Mass Effect Andromeda: Annihilation - Mass Effect Andromeda: Initiation - Halo Battle Born

• 

  Accenture

  Mar 2020 - Jun 2021

  - Perform data extraction using internal SQL based dashboards, conduct data analysis and data reporting to management - Calculate the quality of the team and come up with plans to improve results according to KPIs- Conduct RCAs to uncover trends- Respond to appeals and conduct 121 sessions with agents to improve on quality performances- Organize Personal Improvement Plans for underperforming agents- Coordinate with other teams and departments- Conduct calibration sessions with the client and internally within the team Show less

  • Quality Analyst

    Apr 2021 - Jun 2021

  • Digital Rights Operator (Intellectual Property)

    Mar 2020 - Apr 2021
• 

  Tiktok

  Jun 2021 - now

  • Represent TikTok as POC for one of the company’s Vendor partner (BPO) for everything related to quality in several markets• Monitor Vendor Quality Metrics extracting data through SQL queries and dashboards conducting deep data analysis and create reports on a weekly basis• Conduct RCAs and work on Action Plans to improve quality performance• Coordinate cross functionally with internal and external QA teams, Market Specialists, SMEs, POM and GPM teams, PQA teams and other stakeholders in supporting BPO QAs, Training and BPO Management• Support BPO through on-boarding, upskilling and quality maintenance managing the creation and distribution of tests and training material• Cascade policy updates, clarifications, and training materials to vendor partners• Conduct Calibration sessions internally and externally with BPO to ensure policies are well understood and improve performance• Manage internal and external appeal process • Support other stakeholders and functions in daily operations Show less

  • Partnership Success Analyst

    Apr 2024 - now

  • Partnership Quality Analyst

    Mar 2022 - Apr 2024

  • Quality Analyst

    Jun 2021 - Mar 2022