Tina Askins

Experience

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  Syntel

  Sept 1995 - Oct 1998

  Computer Systems Support

  Customer focused support for over 500 workstations running MS Windows. Responsible for software, hardware and network connectivity problem resolution for IBM/Dell PCs and laptops. Administered user accounts, printing and backups on Solaris servers.

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  US Census Bureau

  Oct 1998 - Apr 2000

  Computer Specialist

  Monitored performance of two SGI Origin 2000 servers running map creation software critical to obtaining census data in the 2000 Decennial Census. Supported software, hardware and network connectivity on Dell and SGI hardware in a mixed TCP/IP Novell environment. Temporary position ending after the Decennial Census.

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  MSX International

  Apr 2000 - Feb 2001

  Systems Support

  Responsible for several UNIX servers running Solaris, IRIX, HPUX as well as a WinNT 4.0 Server, and workstations running Windows 2000/NT. Apache web server administration as well as designed and developed website for department. Responsible for problem resolution on scanners, CD writers, audio visual and video conferencing equipment.

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  Exceptional Technical Services

  Feb 2001 - May 2002

  Consultant

  Software and hardware problem resolution, Design and installation of LANs with Internet access utilizing firewall protection. Website design. This was a consulting company that I incorporated and managed from my home.

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  Concord Management

  May 2002 - Apr 2008

  Desktop Support / IS Trainer

  Customer focused support for a Regional office and 29 remote offices. Responsible for software and hardware problem resolution for IBM PCs and Laptops. Resolve issues with network connectivity, including LAN, WAN, VPN, and dialup. Installation and programming of Avaya Partner Messaging system and phones. Deliver Microsoft Office training. Ghost image creation and deployment. Support of all office automation hardware including, fax, scanner, copier, CD writers and printers. User account creation and management in Active Directory. Show less

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  Cengage

  Apr 2008 - now

  • Oversee the daily operations and offer guidance and assistance to a team of analysts providing support for approximately 500 onsite and remote systems running Windows 10 and macOS. • Ensure incoming new hires receive laptops on first day of employment• Created and maintain a checklist used by technicians for facilitating new hire IT orientation • Demonstrate excellent customer service through high ratings on customer satisfaction surveys. • Activation, setup and troubleshooting for iOS and Android phones• Built SharePoint sites for Desktop Support and Change Management Teams. • Streamlined our back up process, maintain robotic library and schedule tapes sent offsite to Iron Mountain• Setup and supported one touch button scanning to network folder on our Ricoh copiers for the HR and Legal departments. This project resulted in thousands of contracts and HR documents scanned and archived efficiently. Saving the customer countless hours at the copier. • Created and lead classes to migrate customers data to Microsoft One Drive and converting PST files to the Online Archive in Outlook 2016. Moving customer data to the cloud resulted in company cost savings and a better customer experience accessing data. • Lenovo Certified Technician for the Lenovo Self-Maintainer Program. • Setup and maintenance of wireless presentation systems, Barco Clickshare, in 10 conference rooms Show less

  • Technical Trainer

    Oct 2020 - now

  • Desktop Support Team Lead

    Apr 2008 - Oct 2020