Chaitanya Dhere

Experience

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  Audiolec Instruments, Pune

  Dec 2008 - Feb 2011

  Developer and Technical Writer

  • Developing various documents adhering to design specifications, developing user guides• Creating and maintaining technical documents as per project requirements• Responsible for hardware design, circuit design, PCB design, and software development• Documenting various process documents, creating techincal presentations

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  ENyota Learning Pvt. Ltd.

  Mar 2011 - Oct 2011

  Technical Writer

  • Creating transcriptions, checklists for different projects• Developing storyboards for various projects • Developing e-learning modules by using Captivate and Articulate• Analyzing and updating storyboards, process documents as per clients’ feedback

• 

  SunGard Global Solution Center, Pune

  Oct 2011 - Jan 2016

  Senior Technical Writer

  • Developing and updating webhelp using Robohelp, testing product functionality, researching and collating information by using available data as well as co-ordinating with subject matter experts• Developing various e-learning modules by using Captivate and Camtasia, responsible for unit testing of these modules• Co-ordinating with development, QA teams for deployments, and responsible for monitoring deliverables• Developing technical documents (for internal use), end user documents that include various business processes, developing and updating user guides• Reviewing content, applying styles, formatting and templates, designing Word and PowerPoint templates• Following up with product managers and subject matter experts on required information, approvals, and future enhancements on timely basis Show less

• 

  IBM

  Jan 2016 - Sept 2017

  Information Developer

  • Developing documents in DITA: content reuse, creating new topics, editorial reviews, single sourcing, generating output in doc.zip format• Working on content management systems such as Vanguard, Wikis, and IDCMS• Working on the following internal tools on daily basis: RTC (ticketing tool), DevWorks, FileZilla, and Jenkins• Developing various deliverables such as user guides, admin guides, installation guides, web services guides, release notes, and readme files• Publishing documents on Knowledge Center (IBM's production website: https://www.ibm.com/support/knowledgecenter/SSYQ72/com.ibm.help.emptoris.doc/ssm_welcome.html) and performing sanity checks• Working with cross functional teams such as developers, QAs, support, and product managers for their inputs and reviews• Video development: developing client facing product videos, scenario based videos, and use case videos in Camtasia• Accessibility testing on documents using the Batch Scan Tool Show less

• 

  Fiserv

  Sept 2017 - now

  Senior Technical Writer

  Developing release notes, online help, user guides, installation guidesCoordinating with developers, QA, and product managersDeveloping e-learning videos using Articulate, Camtasia, CaptivateAssisting junior writers