King Gaskins

Experience

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  Market Basket Food Stores

  Jan 2017 - Sept 2018

  Customer Service

  As a customer service representative, I am firmly committed to going above and beyond. In addition to providing exceptional client support, I proactively assisted with various tasks to ensure a seamless customer experience. This included providing help with the transportation of groceries and contributing to routine computer maintenance tasks, such as CMOS battery replacements. My ability to take the initiative and support my team reflects my dedication to delivering outstanding service.

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  Labster

  Oct 2023 - Jan 2024

  Information Technology Security Analyst

  - Assisted Labster Security team with SOC 2 project and various security tasks.- Participated in security awareness training and security testing using KnowBe4.- Learned and utilized Drata Compliance Management tool for compliance management.- Conducted research on data security frameworks, including GDPR.- Leveraged Wireshark for traffic capture to troubleshoot access issues for customers.- Utilized Datadog for analyzing pointers for monitoring security and performed SSL scanning on various servers.- Learned OWASP top 10 security risks.- Worked closely with the Information Security Officer on various responsibilities related to information security.- Promptly addressed internal and customer-side requests through the ticket system.- Created and executed phishing campaigns and conducted security training to enhance cyber awareness company-wide.- Oversaw the onboarding process, ensuring smooth setup and configuration of company laptops and VR headsets for trials.- Possessed comprehensive troubleshooting skills across all levels.- Handled policy proofreading tasks.- Stayed current with the latest Common Vulnerabilities and Exposures (CVEs) to proactively address potential security threats. Show less

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  Woodruff Sawyer

  Aug 2024 - Aug 2024

  IT Analyst

  Scope of Work: Successfully set up approximately 20 workstations, ensuring each was fully operational and ready for use.Responsibilities:Assisted with telecommunications setup, ensuring all systems were properly connected and functional.Verified that all peripherals (monitors, keyboards, mice, printers, etc.) were properly installed and working seamlessly.Ensured stable and reliable Ethernet connections for all workstations, verifying connectivity to the network and workstation docks. Show less

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  TERC

  Aug 2024 - Dec 2024

  Help Desk Analyst

  Active Directory Administration: Handle user accounts, permissions, and group policies within Active Directory to ensure secure access control.General Facility Maintenance: Assist with maintaining the facility's IT infrastructure, ensuring all systems and equipment are functioning properly.Onboarding and Offboarding of Equipment: Manage the setup and deactivation of IT equipment for new hires and departing employees, ensuring smooth transitions.Asset Tagging: Track and label IT assets for inventory management and security purposes.JAMF Management: Administer and support Apple devices using JAMF for device management and troubleshooting.Ticketing System Management: Use a ticketing system to log, prioritize, and resolve technical issues reported by users, ensuring efficient support and resolution.User Assistance: Provide technical support to users, addressing hardware and software issues and guiding them through troubleshooting steps. Show less