Experience

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  Sama airlines

  Feb 2010 - Oct 2010

  Call center

  • Handling customer complaints, local & regional, through contact center & customer service. Maintaining record of all complaints received in a Complaint Register, including those via letter, e-mail, telephone and Social Media.

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  Gulf union al ahlia

  Apr 2019 - Jan 2020

  Sales support officer

  • Managing, Developing the Al Ahlia Cooperative Insurance wholesale sales structure, Coordinate the involvement of company personnel, meet account performance objectives and customers’ expectations.• Achieve a high level of customer penetration at the executive, merchandising, operations, and marketing levels to identify opportunity opportunities.• Act with the organization in the direct selling efforts and achievement of Al Ahlia Cooperative Insurance company objectives and operational goals .• Developing key growth sales strategies, tactics and action plans, hitting annual targets, building relationships and understanding customer trends. Show less

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  Gulf union al ahlia

  Jun 2020 - Jun 2022

  Broker supervisor

  • Manage the relationship and attend to the company’s existing business partners’ needs. • Analyze and understand commercial and technical results to negotiate with client.Jeddah, Saudi ArabiaAl Etihad Cooperative Insurance CompanyJeddah, Saudi Arabia • Collaborate with the Operation Structure to guarantee the best service to the Broker.• Attention to the new business and retention of the existing one.• Provide quotation for new business within authorized underwriting limits.• Provide professional insurance advice in order to generate more sales to existing clients that Company provides Show less

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  Al etihad cooperative insurance co

  Jun 2022 - now

  Broker relationship manager

  • Managing, Building, and maintaining relationships with brokers. •• Analyze and understand commercial and technical to negotiate with clients. •• Follow the market trends and continuously refurbish knowledge on products and service. Interact regularly with the reporting line manager on areas for improvement and implementation of action plans to drive broking sales and increase service performance. Enhancing company image in the market by providing an excellent level of service and maintaining excellent working relationships with assigned brokers. • Assist Business Development teams of the Company to implement the company's sales strategies to attract new clients. Show less