Experience

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  Euro gsm

  Jun 2005 - Mar 2007

  Sales consultant

  Responsibilities:- Training new staff in the store and evaluating the existing staff;- Achieving the objectives;- Development and sales activity reports;- Advising the Director on store sales coordination and efficiency;- Gathering information on competitors and presenting action plans for promoting future- periods in accordance with the needs and requirements of the market.Achievements:- A 3 months project for one of the shops in Iasi. The objective was to reach 7th place in the city, in terms of Orange subscriptions, from 13th place they occupied. This has been achieved by improving the personnel’s sales techniques.- A 3 months project at EuroGSM Focsani. The objective was to increase its market share in the city and achieve 6th place in the city in terms of Orange subscriptions, from the 11th place, to train a newly appointed Store Manager and to provide further support to his professional growth. The objective was achieved and the results were successfully maintained after my departure.- Obtaining the qualification of "Sales Professional" following a "Mystery Shopping" assessment type with the prize of a free Orange subscription. Show less

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  Domo retail sa

  Feb 2008 - Jun 2008

  Assistant shop manager
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  Adicost distribution

  May 2009 - Apr 2010

  Sales agent
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  Upc broadband

  May 2010 - Mar 2013

  Sales consultant

  Responsibilities:- Increasing client portfolio by promoting and selling the company's services in a more efficient and accurate approach, segmentation of customer portfolio and identifying the specific needs of each client;- Meeting the standards agreed by the company in sales in every customer interaction;- The correct and complete processing of necessary documents for the sale of services according to the company’s internal rules;- Resolving customer complaints in the agreed dead-line;- Invoice verification, giving technical support and sending the irregularities to the qualified department;- Execution of basic accounting.Achievements:- Achieving and exceeding targets every month;- Qualified as "more than expected" at quarterly assessment;- Succesfully trained new staff in Suceava during 12.06.2012 - 27.07.2012;- Succesfully trained new staff in Botosani between 01.11.2012 - 01.12.2012;- Proposed as Store Manager for a new location in Botosani and the Dorohoi’s existing store on 01.11.2012 due to the obtained qualifications, training ability and personnel coordination. Show less

• 

  Xerox

  Apr 2013 - Dec 2015

  - Ability to work on process improvement initiatives- Ability to understand existing process- Implement required process changes- Participate actively in process stakeholder calls.- Creating and updating company's documentation (workflows, desktop procedures, user guides, business requirements documents, test cases) - Define configuration specifications for system implementation.Roles and Responsibilities:- To discuss with Account manager and Training Administrators to understand existing business process;- To identify areas of possible process improvements- To implement changes to existing process and test if changes are providing desired business results;- To flag possible roadblocks and perform a deep dive to recommend/implement corrective actions. In this role I attended the Lean Six Sigma Green Belt training.I had also the opportunity to be a part of the Service Transformation team and involved in the transition with a new client which consisted in several workshops with them and obtained a very positive feedback.Worked on and built documentation for: JIRA (customized for Xerox Services), Cornerstone, NowBrains, Citrix Environment and HPQC.Studied, applied and successfully passed the BCS, The Chartered Institute for IT, Business Analysis certification. Show less - Responsible for managing the learning/training records of client's employees- Booking/Cancelling or moving employees training courses- Booking Hotel conference rooms - Giving feedback to course owners after they have finished the course- Checking to see if an employee is suitable for the course that they want to attend- Speaking with the employees, course owners, HR managers and sites- Organising course materials- Emailing confirmations to employees, managers and course owners- Creating training reports- Permanent contact with the Curriculum Managers Show less

  • Business Analyst (Learning and Development)

    May 2014 - Dec 2015

  • Training Administrator

    Apr 2013 - May 2014
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  Scc

  Dec 2015 - Apr 2018

  Knowledge manager

  Roles and Responsibilities: - Responsible for monitoring the Knowledge analysis on SharePoint/Service Now. - Responsible for monitoring, organising, reporting and controlling feedback for SD team in order to achieve client’s expectations. - Create and maintain comprehensive project documentation for various projects based remotely. - Evaluate and improve current processes and procedures. - Analyse client requirements/standards to develop and implement client-focused solutions. - Pro-actively work with SD team in order to identify risks and issues and minimise their impact. - Responsible for creating comprehensive reporting based on the Knowledge activity. - Training new staff on the processes and proper Knowledge Usage. - Organise, Lead or take active participation in client meetings.I was involved in team transitions and proved to be a valuable team member by finding ways of improvement through process analysis consisting in identifying redundant steps or adding value by inserting more clarity within the steps. The teams' processes were linked to the internal Knowledge Base facilitating direct access from the process to the relevant procedure.I created the processes for the company's internal IT Department Request Portal that was streamlined to other teams. The processes were created in a simple manner and incorporating all details according to the request, including the Request Form. It involved meetings and gathering information relevant to the specific requests. This led to a more organised request system, its scope being to reduce the time effort of an agent on a specific ticket.I was shifted to handling a team transition, followed by an activity that incorporates an entire department and having in care the entire Knowledge Base, from identifying common trends to Knowledge Gap Analysis and identifying new fixes. Developed a standard Knowledge Management reporting pack based on specificrequirements that was streamlined across the company. Show less

• 

  Conduent

  Apr 2020 - now

  Leading and managing a team of skilled project managers, fostering their professional growth and development while ensuring effective project execution. Overseeing and coordinating multiple projects and strategic initiatives, ensuring alignment with company goals, timelines, and resource allocation. Utilizing corporate financial planning skills to assess project viability, allocate resources, and optimize budget utilization. Driving process improvements throughout the organization's Project Management department, identifying areas for streamlining and efficiency enhancement. Collaborating with cross-functional teams to facilitate organizational and team management, ensuring smooth project execution and delivery. Demonstrating expertise in HR, learning, and benefits domains, offering customized project management solutions to address unique client needs. Show less Achievements: Successfully implemented multiple projects of different scopes: team relocations, recovery and improvement projects, service relocations, new logo transitions, system implementations in domains such as Learning, HR, Payroll, Finance, Procurement. All projects have met the expected deadlines and outcomes despite the various challenges along the way. Led an Improvement Project which was awarded by Conduent and the Client. The results increased customer satisfaction and opened the way to Scope Extensions. Led two Operations Recovery exercises with two different teams which resulted in ~90% backlog decrease, ~50% improved error rate and many others. Developed a customized internal Implementation Methodology to support various types of projects, from account level process changes to full service transformation or Customer Onboarding/Transition. The methodology is not new but comprises techniques and tools from known practices that fits the exact needs of the service we operate in. Show less

  • Program Manager

    Apr 2024 - now

  • Senior Project Manager

    Apr 2018 - now

  • Learning Administration Offering Manager

    Apr 2020 - Feb 2023