
Timeline
About me
Customer Centric Leader in SaaS & Technology | Public Safety Innovator | Bridging Leadership, Program Management & Stakeholder Success
Education

Western governors university
-Bachelor of business administration - bba management & leadership
Experience

City of phoenix
Jan 1996 - Sept 2016Investigator• Conducted 2K+ investigations encompassing financial crimes, workplace violence, violent crime, and new hire backgrounds. • Deployed various electronic surveillance systems across numerous investigations and customized installations, saving approximately $36K while reducing build costs by 20%. • Facilitated the deployment of mobile GPS devices and decreased the time to deploy by 92%, saving approximately 1600 hours. • Managed a dedicated RAID video server with 50 TBs in storage and decreased annual operational costs by 15% by eliminating the need for IT maintenance. • Identified significant digital connectivity issues resulting in 75% uptime. Designed and deployed linear and mesh networks using 802.11 and microwave technologies for wireless cameras, resulting in a 25% uptime increase and saving approximately 500 hours annually in maintenance triage. • Executed 10+ TCSM sweeps within corporate environments and other locations.• Streamlined the background investigations process and designed an innovative approach, decreasing time to process by 50% per candidate and saving approximately 29K hours annually, enabling the agency to meet its goal of 400+ hires in a year. Show less

Kilroy electronics
Jan 2001 - Dec 2011Product consultant/installerConsulting, sales and installation of Home Theaters, Home Audio Systems, CCTV, Post-construction Wiring, and Automobile Entertainment systems.

Fit to serve nutrition
Oct 2011 - Aug 2015Founder, bloggerFit to Serve Nutrition was a nutritional supplement company that offered top quality, proven sports nutritional supplements to Law Enforcement, Fire, Military and their supporters. We also honored those who had made the ultimate sacrifice in the line of duty, by giving back to their families through charitable donations. We gave a percentage of all profits to three national charities (Law Enforcement, Fire, and Military) and the 100 Club, based in AZ. Not only do we want better health for our brothers and sisters on the street and down range, but we would like to give back in memory of those who gave all. FTS Nutrition as a nutritional supplement company was rendered inactive in late 2015 so that we could concentrate on our role in the Arizona homeschool community. Show less

Arizona families for home education
Jan 2014 - Jan 2016President of the board of directors• Managed 11 board members and a $45K budge while directing a statewide organization focused on supporting homeschool families. • Mediated numerous conflicts between stakeholders by utilizing conflict resolution and de-escalation training.

Https://mkilroy6333.wixsite.com/sailingbyfaith
Jun 2016 - Feb 2019Homeschooling dad, bloggerAfter 20 years of Law Enforcement, I retired to spend more time with my family, homeschool my children, live aboard a sailing catamaran, and document all of our adventures.

City of capitola, california
Jan 2019 - nowCaptain• Manage four direct reports, 18 indirect reports, and a $265K budget across four buckets. • Oversee 10+ programs simultaneously including UAS drone, community engagement, organizational training, and more. • Developed an unmanned aerial surveillance (UAS) program from inception and facilitated a contract with ‘DroneSense’ to ensure flight tracking and usage transparency, training six pilots and achieving 100% compliance with FAA Part 107 certification. • Assumed ancillary duties for four direct reports, enabling them to engage their teams more effectively and saving approximately 1300+ hours annually. • Revitalized a stagnant volunteer program by implementing monthly educational meetings and increasing participants by 40%, saving approximately 1200 hours or $42K. • Create 20+ comprehensive security plans for large events and collaborate with six agencies on average, resulting in zero safety incidents. • Inherited a $45K mobile radio infrastructure project which had been delayed over a year. Completed the project within six months by partnering through effective stakeholder engagement. • Implemented a $366K Axon program and saved approximately 360 hours annually by reducing information technology (IT) involvement by 100%. Coordinated the installation of ‘Fleet 3’ into multiple fleet vehicles, introduced ‘Evidence.com,’ and troubleshooted numerous devices. • Spearheaded and designed the enterprise peer support program and established a wellness library for the agency, administering a $20K grant and launched a ‘Team Wellness Day’ program. This has resulted in increased physical fitness, enhanced team cohesion, and significant employee engagement.• Overhauled an underperforming social media engagement program and achieved a 300%+ increase in Facebook and Instagram impressions, a 518% increase in reach, and a 336% increase in interactions over two years. Show less

Pajaro valley school district
Feb 2023 - nowPublic safety consultant• Review curriculum for two high schools providing law enforcement classes and recommended 10+ improvements to align with California state law.
Licenses & Certifications
- View certificate

Managing a customer service team
LinkedinJul 2024 - View certificate

Financial wellness for couples and families
LinkedinJul 2024 
Nist test methods for aerial drones - proctor
The regional training centerMar 2024
Remote pilot certification
Federal aviation administrationAug 2023- View certificate

Customer success foundations professional certificate by churnzero
ChurnzeroJan 2025 - View certificate

Wgu certificate: strategic thinking and innovation
Western governors universityJul 2024
Honors & Awards
- Awarded to Mike KilroyPolice Chief's Unit Award Phoenix Police Department Jul 2013 The Phoenix Police Department Drug Enforcement Bureau's Conspiracy Squad and Technical Surveillance Squad teamed with the Air Support Unit on an extensive investigation involving multiple surveillances and wire intercepts. The outcome of this investigation resulted in 50 arrests, 31 search warrants, 4,006 lbs. of Marijuana, $6,180,810 seized, 35 vehicles seized, 19 firearms, and 25,000 rounds of ammunition recovered.
- Awarded to Mike KilroyDistinguished Service Award Phoenix Police Department Dec 2009 Recipient of the Distinguished Service Award for the electronic intelligence and surveillance provided in the identification and apprehension of a sexual assault suspect, who had assaulted multiple victims.
- Awarded to Mike KilroyMaryvale Precinct Employee of the Month Phoenix Police Department Mar 2006 Awarded for my involvement in the arrests of two Aggravated Robbery suspects, known locally as the Big Game Bandits. These suspects were wanted for the commission of 13 identified robberies of various businesses.
- Awarded to Mike KilroyMaryvale Precinct Employee of the Month Phoenix Police Department Nov 2004 Awarded for my involvement in the investigation and capture of the suspect of an armed vehicle theft from a local car dealer. I was able to identify the suspect by his nickname from a prior arrest, created a photo lineup for the victim for confirmation, and convinced his co-defendant into making a ruse call which let to the suspect's arrest.
- Awarded to Mike KilroyPolice Chief's Unit Award Phoenix Police Department Dec 2003 Beginning in August 2000, the Maryvale Precinct's 81 Area Neighborhood Enforcement Team implemented a new project aimed at combating the high number of vehicle thefts in the area. This project was named the Valley HEAT program. The program was a complete success, due to the dedication of the officers of the Neighborhood Enforcement Team. Subsequently, the program was expanded statewide, providing a dramatic decrease in vehicle thefts.
- Awarded to Mike KilroyCertificate of Appreciation United States Postal Inspection Service, Rocky Mountain Division Sep 2002 Presented for my involvement in the location and apprehension of a federal fugitive wanted for the armed robbery of a U.S. Postal Carrier.
- Awarded to Mike KilroySafe Driving Award Phoenix Police Dept Jul 2002 This award is given to department employees who have not been involved in an on-duty, at fault accident for a minimum period of five years.
- Awarded to Mike KilroyPistol Expert Phoenix Police Department Jan 2002 This award is presented to employees who meet the criteria of four consecutive perfect annual pistol qualification scores.
- Awarded to Mike KilroyMaryvale Precinct Employee of the Month Phoenix Police Department Nov 2000 Awarded for my involvement in the investigation and capture of five serial Armed Robbery suspects known as the Cuchillo Bandits. These suspects were responsible for ten identified robberies of various local convenience stores.
- Awarded to Mike KilroyMaryvale Precinct Employee of the Month Phoenix Police Department Jan 1999 Awarded for my involvement in the capture, dis-arming, and arrest of an Armed Burglary suspect.
Volunteer Experience
Secretary, Past President of Board of Directors
Issued by Christ's Family Homeschool Ministries on Jul 2012
Associated with Mike KilroyPresident of Board of Directors
Issued by Arizona Families for Home Education (AFHE) on Apr 2014
Associated with Mike Kilroy
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