Experience

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  Tecnológico de costa rica, laboratorio de ergonomía aplicada (ergotec)

  Mar 2016 - Sept 2021

  Asistente de investigación

  Support research and development to create new products. Collaborate with leadership team to identify relevant questions and determine solutions. Process data for implementation in the design of mechanical components for research projects. Preparation of reports, presentations and scientific papers.

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  Boston scientific

  Aug 2017 - Nov 2017

  Practicum student

  Participation in "Characterization and redesign of the Opticross pouch", as part of the ITCR electronic microscopy course research project.

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  Tecnológico de costa rica, ciemtec

  Jan 2018 - Feb 2020

  Asistente técnico

  Collaborate with management, technical team members and supervisors to organize efficient operations on the site and achieve objectives. Inspect machinery and equipment to diagnose malfunction. Using power and hand tools and specialized equipment to complete work and repairs safely and accurately.

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  Hologic costa rica

  Nov 2020 - Aug 2021

  Supplier quality intern
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  Terumo cardiovascular

  Aug 2021 - now

  As a Supplier Quality Engineering Specialist and Lead Auditor, I was instrumental in establishing the Supplier Quality Engineering Department, defining processes, and developing training protocols. I managed supplier relationships, handled change projects, and facilitated communication with internal departments. I also created data integration tools for dashboards to aid in decision-making. In my auditing role, I led supplier audits for ISO 13485, 17025, and 9001 standards, identifying improvements and implementing corrective actions. I planned and executed audits, traveled to supplier sites for inspections, and evaluated audit findings through interviews and observations.As an Incoming Inspection and Quality Assurance Specialist, I helped create the Incoming Inspection Department, designed protocols, selected equipment, and ensured compliance with ISO standards. I supervised quality assurance activities, reducing inspection backlogs and resolving quality issues through coordination with suppliers and internal teams. I also developed inspection procedures, conducted root cause analyses, and trained staff on quality standards.I participated in over 11 external audits, handling documentation, coordinating with departments, and resolving compliance issues. I acted as the main contact for auditors, ensuring smooth communication and access to necessary records.In the Complaints Department, I managed customer complaints by evaluating samples, conducting risk assessments, and reviewing Device History Records. I defined root causes, coordinated resolutions, and implemented corrective actions. I also improved complaint data handling and created dashboards for better insights.Overall, my experience spans Supplier Quality Engineering, Incoming Inspection, External Audits, and Complaints Management, demonstrating a strong commitment to quality, continuous improvement, and effective communication in the medical device industry. Show less

  • Supplier Quality Engineer II

    Jun 2023 - now

  • Supplier Quality Engineer

    Aug 2021 - now