Rebecca S. Mugaviri

Experience

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  I- Shebeen Madiba Restaurant

  Nov 2002 - Oct 2006

  Bartender/ Waitress
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  Red Bamboo Restaurant

  Nov 2006 - Dec 2009

  Head Bar Manager, Supervisor
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  Shrine Restaurant and World Music Venue

  Dec 2009 - Sept 2011

  Head Bar Manager, Assistant Manager
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  Dv8 Restaurant

  Sept 2013 - Mar 2015

  Supervisor

  • Managing the day-to-day operations of the restaurant, including opening and closing procedures, inventory management, and staff scheduling.• Monitoring the quality of food and drink service to ensure that customers are satisfied and that the restaurant meets health and safety standards.• Handling customer complaints and resolving issues in a timely and professional manner.• Maintaining a clean and organized restaurant environment, including dining areas, restrooms, and kitchen spaces.• Overseeing the hiring, training, and evaluation of restaurant staff members to ensure that they meet performance expectations and contribute to a positive work culture.• Ensuring that all financial transactions are accurately recorded, including cash handling, credit card transactions, and daily sales reports.• Managing inventory levels and ordering supplies as needed to ensure that the restaurant is adequately stocked and prepared for busy periods.• Developing and implementing marketing strategies to attract new customers and retain existing ones, including social media campaigns, promotions, and special events.• Staying up-to-date with industry trends and best practices to continuously improve the restaurant's operations and customer experience. Show less

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  Amanzi

  Jan 2014 - May 2015

  Head Bartender, Barista, Customer Liaison

  • Creating new cocktail menus and hosting cocktail-tasting events to provide customers with unique and exciting drink options.• Ordering and receiving stock to ensure adequate inventory levels and timely deliveries.• Providing excellent customer care via calls or emails to address inquiries, reservations, and complaints.• Opening and closing the bar to ensure smooth operations and security.• Training bar staff to improve productivity and efficiency to enhance the customer experience.• Training bar staff to improve bar etiquette, including communication, cleanliness, and safety, to maintain high standards of service.• Handling customer complaints according to set guidelines to ensure customer satisfaction.• Catering to high-profile/VIP guests to provide personalized and exceptional service.• Preparing and serving speciality coffee desserts to provide customers with a unique and memorable dining experience. Show less

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  Evitro Lounge and Bar (Formerly known as Maestro Restaurant and Lounge)

  May 2015 - May 2017

  General Manager, Customer Liaison, Marketing

  • Opening and closing the establishment to ensure smooth operations and security.• Ensuring customer satisfaction by handling calls and emails and addressing complaints according to set guidelines.• Meeting, greeting, and bidding farewell to customers to provide a welcoming and friendly atmosphere.• Maintaining safety and cleanliness standards for the front of the house, customer areas, and surrounding restaurant areas.• Recruiting and inducting bar and floor staff and organizing the roster to ensure adequate skill levels and high service standards.• Ensuring disciplinary action is taken for breaches of company regulations and maintaining high standards of morale and personal appearance for all staff.• Planning for future development of facilities and service improvements to enhance the customer experience.• Handling all setting up, serving, and closing duties, including cash up, bar stock take, and cleaning, correctly and in a timely fashion.• Conducting performance reviews on all bar, floor, and function staff every quarter to ensure continuous improvement.• Managing all social media platforms, including Instagram, Facebook, Twitter, and WhatsApp, to promote daily lunch and dinner specials, large-scale functions, and theme parties.• Setting up team-building exercises to foster a positive and collaborative work environment.• Overseeing all events and ensuring they are executed to the client's satisfaction to maintain a high level of customer service. Show less

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  DeVere Investment Ltd

  May 2018 - Jun 2019

  Associate Wealth Consultant

  • Researching and obtaining contact information for potential clients to expand the client base.• Calling potential clients to introduce The deVere Group, explain services, and book meetings to discuss their financial needs.• Assessing potential clients' needs and preparing appropriate proposals to provide tailored solutions.• Researching different life companies to find the best fit for clients' needs and preferences.• Handling all client paperwork in a professional and discreet manner to ensure confidentiality and compliance with regulatory requirements.• Reviewing clients' portfolios quarterly or anytime the client requests to ensure customer satisfaction and make adjustments as needed.• Providing excellent customer service by maintaining open communication, responding promptly to inquiries and concerns, and building strong relationships with clients. Show less

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  Social Media Konnect

  Feb 2019 - now

  Voice Over Artist, Copywriter, and Customer Service Specialist

  • Providing professional voice acting for various projects, including commercials, presentations, and educational material, to deliver a clear and engaging message to the audience.• Copywriting for websites and social media posts to create compelling and effective content that resonates with the target audience and drives engagement.• Dealing with customers directly and ensuring their happiness by providing excellent customer service, addressing inquiries and complaints, and resolving issues in a timely and satisfactory manner.• Collaborating with clients and creative teams to develop and execute voice-over and copywriting projects that meet their needs and exceed their expectations.• Conducting research and staying up-to-date with industry trends and best practices to continuously improve the quality and effectiveness of voice-over and copywriting work.• Providing editing and proofreading services to ensure accuracy, consistency, and clarity of voice-over and copywriting work.• Maintaining a professional and positive attitude, even under pressure, to ensure smooth and successful project delivery.• Leveraging creativity, imagination, and attention to detail to bring scripts and copy to life in a unique and memorable way. Show less

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  Airtimesharing

  Jun 2020 - Sept 2021

  Customer Service Specialist

  • Consistently displaying a kind, understanding, and professional manner to clients to ensure client happiness and provide professional customer service.• Responding to client enquiries promptly and effectively through various communication methods, such as email, phone, Zoom, and Zendesk.• Becoming knowledgeable about goods to confidently answer questions and provide accurate information to clients.• Dealing with questions, requests, applications, and forms to assist clients in a timely and efficient manner.• Recording client contacts, transactions, comments, and complaints to ensure proper documentation and follow-up.• Responding to customer concerns once they are received to provide timely and effective solutions.• Interacting and collaborating with co-workers as needed to ensure a positive and productive work environment.• Managing a team of trainee customer service representatives to provide guidance and support when needed. Show less

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  Cambly Inc.

  Dec 2020 - Dec 2021

  Online English Teacher

  • Preparing and delivering lessons that are tailored to students' needs and designed to improve their reading, writing, and conversing skills.• Developing educational content, such as notes and quizzes, to facilitate students' consolidation of learning material.• Assigning activities that enable students to apply their knowledge and enhance their understanding of the subject matter.• Managing interpersonal dynamics to ensure that the class is conducive to learning and creating a positive and engaging learning environment.• Tracking and reporting on students' progress, providing regular feedback to students and parents to help them achieve their goals. Show less

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  AmazingTalker

  Apr 2022 - Oct 2022

  Online English Teacher

  • Preparing and delivering lessons that are tailored to the needs of my students, with a focus on improving their reading, writing, and conversational skills.• Developing educational content, such as notes and quizzes, to support students' learning and reinforce key concepts.• Assigning activities and homework that facilitate students' consolidation of learning material and encourage independent thinking..• Adapting my teaching style to meet the unique needs of each student, taking into account their learning styles, interests, and abilities.• Tracking and reporting on students' progress, providing regular feedback and support to help them achieve their learning goals. Show less

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  Fluentbe

  Oct 2022 - now

  Online English Teacher

  • Delivering lessons that are tailored to the needs of the pupils to ensure effective learning.• Controlling interpersonal relationships in the classroom to create a positive and engaging learning environment.• Monitoring and summarizing student progress to provide regular feedback to students and help them achieve their goals.• Teaching lessons that help pupils achieve a higher level of English speaking, writing, and reading to enhance their language skills.• Assisting business professionals in writing engaging emails with correct English grammar to improve their communication skills.• Giving students tasks to help them retain the information they've learned and apply it in practical situations.• Preparing and teaching extra English learning material for students to use outside the classroom to maintain and enhance their knowledge. Show less