Experience

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  Jumpstreet indoor trampoline park

  May 2019 - Dec 2019

  Supervisor

  • Led team of employees, planning efficient break times and running the floor• Assisted over legal documents• Experience with customer service• Worked with on screen programs at checkout

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  O'reilly auto parts

  Dec 2019 - Dec 2020

  Commission sales associate

  • Work with handling money• Worked with computer systems for correct parts• Installing car batteries / Finding engine codes

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  Aldi usa

  Jan 2021 - Dec 2021

  Stocking associate

  • Delivered excellent customer service by efficiently handling transactions in a fast-paced environment, resolving issues, and maintaining a positive, professional demeanor.• Memorized 70+ product codes to speed up checkouts, consistently exceeding company goals while staying focused and ensuring customer satisfaction under pressure.

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  J.w. business acquisitions, inc.

  Nov 2021 - Oct 2024

  Senior account manager

  • Consistently achieved $8,000 in monthly revenue, ranking in the top 10% of salespeople nationwide.• Applied data-driven insights to optimize sales strategies and exceed targets by analyzing sales trends and customer data, identifying opportunities for optimization.• Developed and presented complex information to customers in a clear and effective manner, consistently maintaining a 95% weekly activation rate. This experience enhances my ability to communicate technical concepts and troubleshoot issues in IT environments.• Led and mentored teams, monitoring KPIs, drafting commission incentives, and improving overall performance, resulting in an additional $14,000 in monthly company revenue.• Exceeded expectations surrounding recruiting, training, and interviewing; Onboarding an average of 4 new hires per month, creating and maintaining a solution oriented culture within the office.• Identified inefficiencies in sales processes and collaborated with leadership to implement new strategies that increased revenue, streamlining buy flow through new campaigns• Utilized Salesforce and SARA+ CRM to analyze numerical data and sales trends, driving key decisions. Show less

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  At&t

  Oct 2024 - now

  Retail sales consultant

  • Diagnosed and resolved technical issues related to mobile devices, operating systems, and network connectivity, providing solutions in a fast-paced retail environment.• Assisted customers with configuring devices, setting up accounts, and troubleshooting software/hardware problems to ensure optimal device performance.• Communicated technical information to customers in a clear, non-technical way, ensuring that they understood the value of products and services, demonstrating the ability to explain complex topics to a broad audience• Managed sensitive customer data during transactions, ensuring compliance and privacy with data protection policies and procedures, such as those found in IT roles Show less